Had a problem purchasing Peacock mount last night. The transaction is now pending as shown on my account app (as of 21/12/2020) and I have been charged with the amount. Received no notification or moogle delivery. Payment history also showed no record of transaction.
Emailed Support Center shortly after and got myself a ticket number. How do I check for an update with that?
Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,
Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. As you have already created a support ticket, this thread will be moved to ‘Support Center Ticket Created’. Please await a response to the support ticket.
Good luck with your adventures through Eorzea!