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  1. 12-21-2020 08:08 PM #1
    PortLux
    Player
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    Join Date
    Dec 2020
    Posts
    1
    Character
    Fayth Pyrefly
    World
    Kujata
    Main Class
    Dancer Lv 80

    Noob question: How long does it take for Support to get back to me about the issue

    Had a problem purchasing Peacock mount last night. The transaction is now pending as shown on my account app (as of 21/12/2020) and I have been charged with the amount. Received no notification or moogle delivery. Payment history also showed no record of transaction.

    Emailed Support Center shortly after and got myself a ticket number. How do I check for an update with that?
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    Last edited by PortLux; 12-21-2020 at 08:11 PM.
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  2. 12-22-2020 12:29 AM #2
    Rhaervis
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

    Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. As you have already created a support ticket, this thread will be moved to ‘Support Center Ticket Created’. Please await a response to the support ticket.

    Good luck with your adventures through Eorzea!
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