Got Stuck in Heaven-on-High

I was running Heaven-on-High solo, both for the achievement and for the mount (need 1 more clear to finish). I was on Floor 43 and I went to turn a corner into a room and my character got stuck, unable to move from the spot or jump out of it. Without Teleport or Return to work with, I disconnected and reconnected, thinking it would get me unstuck. It did, but instead of reloading me into the instance, it kicked me out and treated it as a K.O. and ended my run after 2 1/2 hrs of wasted progress.

If possible, could progress be reverted to at least floor 40 so I can continue up the tower without having to restart again from floor 1?

https://clips.twitch.tv/GloriousInte...blinTwitchRaid

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

If the character is till stuck, could you try deleting the locally saved content (My Documents > My Games > Final Fantasy)?

Thank you for visiting the Final Fantay XIV Technical Support Forums

That was on Sunday. I already ended up getting booted from Heaven On High and it treated it as if I died at floor 43.