Recently I had my PC freeze completely while playing FF14. I wasn't even doing anything; just standing there outside a retainer bell near my house in The Goblet.
No warning, no messages; nothing.
One moment it's playing the game normally, the next the music freezes and I hear a buzzing noise from my PC and the game freezes completely.
Control+Alt+Delete doesn't work, Windows key doesn't work. I had to hold down the power button to force a shutdown.
This incident has scared me quite a bit, since I haven't logged back in since then and this was nearly a week ago.
I did a complete system check, virusses, malware, drivers, updates, steam... everything.
And there were no problems found anywhere.
My PC has never done this on anything. Just this one game.
Finally, my system information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\win 10\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/09/18 21:05:58 Ver: 05.0000C
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 16341.105MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18773.105MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.565GB SYSTEM_FREEDISC_SPACE 89.280GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1679.014GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8170.553 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/24/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8170.553 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/24/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Luidsprekers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F668B476-C96C-4EA0-BDDD-3479198B76E5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {2BAF8919-D8AF-46AB-A6DF-04B2D7747719}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_SOUND PLX2783H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {760B9CDD-9FAB-40B1-AE1D-196927037FBD}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND Luidsprekers (2- Sennheiser USB headset)
SYSTEM_SOUND_DEVICE_ID {DC6EEC44-A00E-4067-9A08-C2D03E0D8B1C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29C89BA0-419B-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29C89BA0-419B-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4AC0ED70-0472-11E7-8004444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B01EE5D0-DD95-11E7-8001444553540000}
SYSTEM_INPUT_NAME Sennheiser USB headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
#general - Discord
Games
Technical Support - Post New Thread - Google Chrome
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Heroes of Might and Magic(TM) III Armageddon's Blade
Jill of the Jungle
Lure of the Temptress
King's Quest 4 - The Perils of Rosella
King's Quest 5 - Absence Makes the Heart Go Yonder
King's Quest 6 - Heir Today, Gone Tomorrow
Creation Kit: Skyrim
Google Chrome
Heroes of Might and Magic® III The Shadow of Death(TM)
Hexplore
Heroes of Might and Magic® III: Horn of the Abyss
HxD Hex Editor version 1.7.7.0
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
Might and Magic® VI
Might and Magic® VII
Norton Security
Notepad++ (32-bit x86)
OBS Studio
OpenAL
Quest for Glory V: Dragon Fire
Sierra Utilities
Steam
WinRAR 5.40 (32-bit)
Worms2
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
LWS Help_main
LWS Twitter
Google Toolbar for Internet Explorer
Microsoft XNA Framework Redistributable 3.1
LWS YouTube Plugin
Google Toolbar for Internet Explorer
Java 8 Update 171
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Futuremark SystemInfo
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
FINAL FANTASY XI: Chains of Promathia
erLT
PlayOnline Viewer & Tetra Master
King's Quest I: Quest for the Crown (4.1c)
King's Quest II: Romancing the Stones (3.1c)
King's Quest III Redux: To Heir is Human (1.1)
Quest for Glory II: Trial by Fire (2.0)
Java Auto Updater
Intel® Security Assist
FINAL FANTASY XI: Wings of the Goddess
Google Update Helper
FINAL FANTASY XI
LWS Gallery
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
GOG GALAXY
LWS Launcher
LWS Webcam Software
Samsung_MonSetup
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
LWS WLM Plugin
FINAL FANTASY XI: Treasures of Aht Urhgan
Google Drive
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
LOOT version 0.14.5
Software voor Intel® Chipset-apparaten
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Skyrim Performance Monitor 64
Logitech Webcam Software
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
FINAL FANTASY XI Seekers of Adoulin
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Zelda Randomizer version 3.3.5
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
LWS Facebook
Nexus Mod Manager
CCleaner
Git version 2.16.2
Microsoft Office 2016 voor Thuisgebruik en Studenten - nl-nl
Intel(R) Network Connections 20.7.67.0
Stream Animals
Ori and the Will of the Wisps
Giant Bear Rampage!
Legend of Grimrock
Worms Armageddon
Legend of Grimrock 2
Cuphead
Tabletop Simulator
Armello
Crawl
Duck Game
Choice Chamber
Hollow Knight
Ori and the Blind Forest: Definitive Edition
FINAL FANTASY XIV Online
Golf With Your Friends
Slime Rancher
PAC-MAN™ CHAMPIONSHIP EDITION 2
The Elder Scrolls V: Skyrim Special Edition
Puyo Puyo™Tetris®
Dead Cells
Slay the Spire
Deiland
Seek Etyliv
Total Commander 64-bit (Remove or Repair)
Intel(R) Network Connections 20.7.67.0
FFXIV TexTools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.11 (64-bit)
Malwarebytes version 3.7.1.2839
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA-configuratiescherm 432.00
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX Systeem Software 9.18.0907
NVIDIA Update 38.0.4.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual Studio Code
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000DE8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002CF4
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00002E70
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00002F58
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00002008
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001724
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00001060
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002470
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001FB4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A34
C:\Program Files\Norton Security with Backup\Engine\22.20.2.57\NortonSecurity.exe 000003B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000020F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022F4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20051.93.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002160
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002A6C
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00002F18
C:\Users\win 10\AppData\Local\Discord\app-0.0.306\Discord.exe 000030FC
C:\WINDOWS\Explorer.EXE 00001B5C
C:\WINDOWS\system32\SearchFilterHost.exe 00000720
C:\WINDOWS\system32\conhost.exe 00002490
C:\WINDOWS\system32\ctfmon.exe 000015D8
C:\WINDOWS\system32\sihost.exe 00000DF8
C:\WINDOWS\system32\svchost.exe 00001BC8
C:\WINDOWS\system32\taskhostw.exe 00001648
C:\Windows\System32\RtkAudUService64.exe 000028F8
C:\Windows\System32\RuntimeBroker.exe 00000478
C:\Windows\System32\SecurityHealthSystray.exe 00000B68
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E1C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CC0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000012F0
D:\Steam\GameOverlayUI.exe 00001D30
D:\Steam\Steam.exe 00002B7C
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000186C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000156C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000013A8
Complete PC freeze while playing FF14
Printable View
-
06-10-2020, 07:50 PMGameeshComplete PC freeze while playing FF14
-
06-11-2020, 12:59 AMMihari
Have you tried to disable DX11 in the launcer and play with the old "DX9" version of the game? I have similar experience with FFXIV at the moment and it is only playable with DX11 disabled for me. Since playing with DX9, I had no crashes anymore.
What I have read hear on the forum, reddit and on discord servers, a lot of users with "better" graphics above GTX10xx has problems with the DX11 version. Especially since the last patch, the problems got more. -
06-11-2020, 06:52 AMRhaervis
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
06-11-2020, 11:26 PMGameesh1) It's not an overheat issue. My PC's system check (including temperatures) came out clean.Quote:
Originally Posted by Rhaervis
2) I had nothing running aside the game itself. I do not have any custom configurations for graphics driver-level... programs. I don't even know what those are to be honest.
3) I already have this turned off.
4) The only things that are plugged in while I play FF14 is a controller and mouse. I do have a headset but it wasn't plugged in at the time of the PC freezing.
5) I have done this already.
6) I have done this as well. -
06-11-2020, 11:27 PMGameeshI didn't know that was even an option. I shall try that. Thanks for the tip :)Quote:
Originally Posted by Mihari
-
06-20-2020, 04:23 AMEinmimiria
Thank you for the reply Gameesh.
We apologize for the delay in our response. According to your System Report, your graphics drivers are a bit out of date. Have these been updated since you posted this?
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
06-24-2020, 01:58 AMGameeshNo problem; it's a rough time for everyone.Quote:
Originally Posted by Einmimiria
I have searched in Windows for NVIDIA updates and there were none. I opened up my NVIDIA program and searched for updates and it too said my drivers were up-to-date. -
06-24-2020, 07:05 AMRhaervis
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We would recommend going to the official NVIDIA website to see if there are any updated drivers that need to be downloaded and installed.
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
07-18-2020, 09:58 AMDynratygus
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.