I was not charged for the transfer, my character stayed in Jenova, and all my friends were able to move to Mateus. It substracted one from my transfer count and does not let me transfer my character. I want to play with my friends, help! :< Thank you!
Thank you for posting in the Final Fantasy XIV Technical Forums,
Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center.
This thread will be moved to ‘Separate Support Required.”
Hope you see you online!