[Chaos] DC Server crash resulting in loot loss

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Date & Time: 03/31/2020
Frequency: once
World name: Ragnarok, Chaos
Character name: Aeon Nox
Retainer name: x
NPC name: x
Monster name:The Idol of Darkness
Class/Level: Dark Knight lvl80
Party or solo: party
In-game time: 6PM40 / 4PM40 ST
Area and coordinates: Eden Iconoclasm Savage
Housing: x
Steps:
1. successfully defeated the boss, 2 chests loot appear
2. players starting to roll on it
3. Chaos DC instanced server crashed, every party member get logged out
4. Unable to reconnect to the game because of the server crash during 10min
5. Relogging... out of savage area, nobody got the loot, only the tome, game considered nobody rolled the loot...

Please fix this accident resulting from your server crashing at the worst timing and costing us (a roster) full week loss worth of loot on this fight.

Party members list:

Aeon Nox@Ragnarok
Avpayr Ambrim@Cerberus
Dakou Seyfeur@Moogle
Dr Sinbad@Cerberus
Kuroe Verseciel@Moogle
Miinae Japan@Louisoix
Y'ukya Mirch@Moogle
Yuuki Kishino@Louisoix


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