Technical Support says my character might be in Loading Limbo

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Date & Time: March 16th 6:25 p.m.
Frequency:
World name: Zalera
Character name: Sivenis Arulaq
Retainer name:
NPC name:
Monster name:
Class/Level: Dark Knight level 70
Party or solo: Solo
In-game time:
Area and coordinates:
Housing:
Steps:
1. I purchased stormblood story progression from mogstation
2. I teleported safely to new gridania and used it there.
3. I tried to theb teleport to my Free Company friends in Azim steppe Dhona i think aetheryte and boom now it crashes. Spoke verbally to technical support and he saids that she could be in loading screen limbo and to post on the bug report forum.
*Add more steps if necessary

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