When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: March 16th 6:25 p.m.
Frequency:
World name: Zalera
Character name: Sivenis Arulaq
Retainer name:
NPC name:
Monster name:
Class/Level: Dark Knight level 70
Party or solo: Solo
In-game time:
Area and coordinates:
Housing:
Steps:
1. I purchased stormblood story progression from mogstation
2. I teleported safely to new gridania and used it there.
3. I tried to theb teleport to my Free Company friends in Azim steppe Dhona i think aetheryte and boom now it crashes. Spoke verbally to technical support and he saids that she could be in loading screen limbo and to post on the bug report forum.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Spectrum. Wireless connection
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■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
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- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: