Unable to Run Game on DirectX 11, Game Crashes Immediately when Game Window Opens

I downloaded FFXIV for the first time last weekend (Saturday, 7 March 2020). I purchased the game through Steam and was able to open and update it without a problem. It wasn't until that I started the game with DirectX 11 enabled did I get this error message.

https://i.imgur.com/3oicCOa.png
https://imgur.com/3oicCOa

Clicking "OK" or closing the message closes the game. I've been able to play the game on DirectX 9.0c, but would much prefer to play on DirectX 11 as DirectX 9.0c is no longer supported. The day before yesterday (Sunday, 8 March 2020) I was able to play the game on DirectX 11 for a while by disabling Fullscreen Optimizations for ffxiv_dx11.exe in C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game folder. Unfortunately, that no longer seems to fix my issue as the same problem came back when I tried to log in today.

So far what I've done to try an fix the issue...
Updated my graphics card driver.
Ran Windows Update.
Uninstalled and reinstalled FFXIV.
Reduced the graphics setting of the game to the lowest and reduced framerate.
Opened the game in Windows, Windows Borderless, and Fullscreen.
Updated DirectX.
Installed DirectX through End-User Runtimes/Redistributables.
Restarted/shut down my computer.
Disabled Steam, NVIDIA, and Discord Overlay.
Ran the FFXIV executable files as administrator. This gives me a "Unable to complete version update [30426][19900][740]" message in the launcher.
Ran the FFXIV executable files in Compatibility Mode.
Disabled and enabled Fullscreen Optimizations.
Disabled Windows 10 Game Bar and Game Mode.

I'm not sure what more I can do, and I can't think of any other solutions.

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\Owner\Documents
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SYSTEM_OS        Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        3703
SYSTEM_LANGUAGE        English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY        134217727.875MB
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SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.782GB    SYSTEM_FREEDISC_SPACE 419.867GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER        NVIDIA
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SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll
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SYSTEM_SOUND        Realtek Digital Output(Optical) (Realtek High Definition Audio)
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SYSTEM_SOUND        Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {E172FCE6-EB54-41D7-A8F2-7343F1D37581}
SYSTEM_SOUND_DEVICE_NAME        RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION        6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        6/14/2017 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
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SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {28E87F90-65AE-11E7-8001444553540000}
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SYSTEM_INPUT        {74A7E7F0-0EF8-11E9-8001444553540000}
SYSTEM_INPUT_NAME        Wireless Destop
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {74A85D20-0EF8-11E9-8002444553540000}
SYSTEM_INPUT_NAME        Wireless Destop
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {74A88430-0EF8-11E9-8003444553540000}
SYSTEM_INPUT_NAME        Wireless Destop
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {74A8D250-0EF8-11E9-8004444553540000}
SYSTEM_INPUT_NAME        Wireless Destop
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SYSTEM_INPUT        {74A92070-0EF8-11E9-8005444553540000}
SYSTEM_INPUT_NAME        Wireless Destop
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {28E8F4C0-65AE-11E7-8002444553540000}
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SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {28E91BD0-65AE-11E7-8003444553540000}
SYSTEM_INPUT_NAME        USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Steam
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battlelog Web Plugins
BOSS
EA Installer
EA Installer
Fraps (remove only)
Google Chrome
HP Photo Creations
IdentityV
LAV Filters 0.62.0
Notepad++ (32-bit x86)
OpenAL
Origin
PaintTool SAI Ver.1
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PunkBuster Services
Tropico 4: Prima Official Strategy Guide
Depression Quest
The Sims 4 Mod Manager version 2.2.0
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HP Support Solutions Framework
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Steam
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Microsoft_VC90_CRT_x86
Microsoft_VC80_ATL_x86
I.R.I.S. OCR
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Java 8 Update 241
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Adobe Creative Suite 5 Master Collection
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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HP Customer Experience Enhancements
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Realtek Ethernet Controller Driver
Ubisoft Game Launcher
Sonic CinePlayer Decoder Pack
Office 16 Click-to-Run Extensibility Component
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Project64 1.6
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
Apple Software Update
Apple Application Support (32-bit)
PDF Settings CS5
Google Drive
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Spybot - Search & Destroy
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Microsoft Office 365 ProPlus - en-us
In Other Waters Demo
DuckTales Remastered
State of Decay
Eldevin
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Holy Potatoes! A Weapon Shop?!
Viridi
FINAL FANTASY XIV Online
The Uncertain: Last Quiet Day
Slime Rancher
Rusty Lake Hotel
Surviving Mars
Holy Potatoes! We’re in Space?!
Rusty Lake: Roots
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Ni no Kuni Wrath of the White Witch™ Remastered
Holy Potatoes! A Spy Story?!
Cube Escape: Paradox
Love Thyself - A Horatio Story
Druidstone: The Secret of the Menhir Forest
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Update for Windows 10 for x64-based Systems (KB4023057)
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iTunes
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Bonjour
Apple Mobile Device Support
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NVAPI Monitor plugin for NvContainer
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NVIDIA Watchdog Plugin for NvContainer
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\HP\HPOFFI~1\Bin\HPNETW~1.EXE        00002700
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe        0000260C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe        00001C30
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe        000027B8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        0000012C
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe        000027F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        00002410
C:\Program Files (x86)\Steam\Steam.exe        000002D4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe        00002A64
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe        000026B8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe        000033CC
C:\Program Files\HP\HP Officejet 5740 series\Bin\ScanToPCActivationApp.exe        0000266C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe        000010C8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe        00001194
C:\Program Files\iTunes\iTunesHelper.exe        000025EC
C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe        00002658
C:\WINDOWS\Explorer.EXE        00001E34
C:\WINDOWS\System32\svchost.exe        00001FEC
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C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe        00002110
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        000023FC
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C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        00001CA0
C:\WINDOWS\system32\ApplicationFrameHost.exe        00001A24
C:\WINDOWS\system32\DllHost.exe        00002978
C:\WINDOWS\system32\SettingSyncHost.exe        00001DF4
C:\WINDOWS\system32\conhost.exe        000021C0
C:\WINDOWS\system32\sihost.exe        00000CF8
C:\WINDOWS\system32\svchost.exe        000016B0
C:\WINDOWS\system32\taskhostw.exe        00001814
C:\Windows\System32\CompPkgSrv.exe        00002A34
C:\Windows\System32\RuntimeBroker.exe        0000249C
C:\Windows\System32\SecurityHealthSystray.exe        00002530
C:\Windows\System32\smartscreen.exe        00002F68

---

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The error you are describing occurs when Direct X crashes. Please try the following:

- Update and reinstall the drivers for your graphics card
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi, Rhaervis. Thank you for your quick response.
I've done what you have instructed, but the problem still occurs.

Good morning and thank you for the reply.

When the crash occurs, is there anything over heating? Additionally, do you have a way of monitoring these temperatures? Do you experience this crash of the game is played in windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Good afternoon, Dynratygus, and thank you again for your reply.

I am using Core Temp and EVGA Precision X1 to observe the temperatures of my CPU and GPU. Both of them do not display any spike in temperature, and maintain temperatures below 35 °C and 50 °C respectively when I start the game with DirectX 11.
I am also using CPUID HWMonitor and nothing seems out of the ordinary.
I still do experience this crash when I try to open the game in windowed mode and borderless full screen.

The game runs fine in windowed, borderless full screen, and full screen mode using DirectX 9.0c. I do not observe any overheating occurring when playing the game in DirectX 9.0c.

Good afternoon and thank you for the reply.

Could you attempt a cleanboot? You mentioned doing this in a previous response, but doing so would help make sure the game is running in a simple environment. Additionally, please remove any unnecessary USB or audio device. Just to clarify, is Final Fantasy XIV the only program operating when the crash occurs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hi, Dynratygus.

I did what you have instructed, and the problem still occurs. Final Fantasy XIV and Steam, which I use it to start up FFXIV, are the only programs operating when the crash occurs.

UPDATE
I finally got the game to work on DirectX 11! Deleting a software called GeDoSaTo from my computer was able to fix the issue.