I couldn't play FF14 for 10 days please help , error 6d when click on play button

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02-27-2020, 11:20 AM
pqtrung999

I couldn't play FF14 for 10 days please help , error 6d when click on play button

Here my system information :
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Administrator\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 2016 LTSB 64-bit (6.2, Build 9200) (14393.rs1_release.160715-1616)
SYSTEM_CPU Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/14/19 11:43:15 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16268.066MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28268.066MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5.000GB SYSTEM_FREEDISC_SPACE 4.743GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 49.999GB SYSTEM_FREEDISC_SPACE 9.786GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.936GB SYSTEM_FREEDISC_SPACE 92.480GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 149.109GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4041.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.033 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0348909.inf_amd64_f9f8b711ad4efca4\B349181\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0348909.inf_amd64_f9f8b711ad4efca4\B349181\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0348909.inf_amd64_f9f8b711ad4efca4\B349181\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0348909.inf_amd64_f9f8b711ad4efca4\B349181\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13031.20012
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2019 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {C8A90A60-4EC5-4934-9DB4-5B5BB347E4E4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {614B1EF0-19CB-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 829 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {614C0950-19CB-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {61494A30-19CB-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6149BF60-19CB-11EA-8002444553540000}
SYSTEM_INPUT_NAME Dearmo Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {614C0950-19CB-11EA-8005444553540000}
SYSTEM_INPUT_NAME Dearmo Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIV Updater
boot
Task Manager
Settings
Settings
Windows Shell Experience Host
Cannot log into one character - Google Chrome

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Foxit Reader
GCafe+ Client 1.0
Gcafe mavin Uploadtool
Google Chrome
K-Lite Mega Codec Pack 10.0.0
Nox APP Player
OpenAL
Overwolf
gpedt.msc 1.0
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSXML 4.0 SP3 Parser
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Adobe AIR
Intel(R) Chipset Device Software
Java Auto Updater
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
UniKey 4.0 RC2 (build 1101)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
BlueStacks App Player
Microsoft Office Professional Plus 2013
Unity Web Player (x64) (All users)
WinRAR 5.10 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 111 (64-bit)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Office Professional Plus 2013
Microsoft Access MUI (English) 2013
Microsoft Excel MUI (English) 2013
Microsoft PowerPoint MUI (English) 2013
Microsoft Publisher MUI (English) 2013
Microsoft Outlook MUI (English) 2013
Microsoft Word MUI (English) 2013
Microsoft Office Proofing Tools 2013 - English
Outils de vérification linguistique 2013 de Microsoft Office*- Français
Microsoft Office Proofing Tools 2013 - Español
Microsoft Office Proofing (English) 2013
Microsoft InfoPath MUI (English) 2013
Microsoft Office Shared MUI (English) 2013
Microsoft DCF MUI (English) 2013
Microsoft OneNote MUI (English) 2013
Microsoft Groove MUI (English) 2013
Microsoft Office 32-bit Components 2013
Microsoft Office Shared 32-bit MUI (English) 2013
Microsoft Office OSM MUI (English) 2013
Microsoft Office OSM UX MUI (English) 2013
Microsoft Office Shared Setup Metadata MUI (English) 2013
Microsoft Access Setup Metadata MUI (English) 2013
Microsoft Lync MUI (English) 2013
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Intel(R) Management Engine Components
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

B:\NBMSClient\BarMonitor\BarRemoteTool\BarRemoteSrv.exe 000006E8
B:\NBMSClient\ClientTool\P2PSync\P2PSyncService.exe 00000810
C:\CLIENT_V3324\Game.exe 00000A94
C:\Program Files (x86)\GBillingClient\gbClientApp.exe 00000894
C:\Program Files (x86)\GBillingClient\gbClientLocker.exe 00000FD0
C:\Program Files (x86)\GBillingClient\gbClientService.exe 00000794
C:\Program Files (x86)\GBillingClient\tvnserver.exe 00001030
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001044
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000E9C
C:\Windows\Explorer.EXE 000009F8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000011A8
C:\Windows\System32\RuntimeBroker.exe 0000135C
C:\Windows\System32\Taskmgr.exe 00000F30
C:\Windows\System32\svchost.exe 000006AC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000D48
C:\Windows\system32\AUDIODG.EXE 00000B04
C:\Windows\system32\ApplicationFrameHost.exe 00001218
C:\Windows\system32\DllHost.exe 00000A00
C:\Windows\system32\dwm.exe 0000045C
C:\Windows\system32\fontdrvhost.exe 000011DC
C:\Windows\system32\lsass.exe 00000340
C:\Windows\system32\sihost.exe 00000B58
C:\Windows\system32\svchost.exe 00000BAC
C:\Windows\system32\taskhostw.exe 00000BA0
C:\Windows\system32\wbem\wmiprvse.exe 00000B68
C:\Windows\system32\winlogon.exe 000001EC
D:\GameServer\Bin\SafeCenter.exe 000013E4
H:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000428
H:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivupdater64.exe 000007F0
02-28-2020, 02:24 AM
Packetdancer
Not SquareEnix support, but I know their usual starting list for you is going to be:
1. Try temporarily renaming your game's user data directory (usually somewhere under Documents in a 'My Games' directory) so that it creates a fresh one and see if that helps. VERY IMPORTANT NOTE: You want to rename it so you save the data. That way you can rename it back to put it back afterwards if needed. Since that game data holds all your gearsets and hotbar configurations, which are client-side, you do not want to lose them unless you've backed them up to the server already and so can restore them if needed.
2. Try doing a clean boot of Windows to see if something that's running might be the problem.
3. Try updating your graphics drivers, and/or clean reinstall of them.
4. Try reinstalling the game.
5. Try reinstalling the game specifically to drive C:
Based on what some others have seen in other threads relating to 6d, I'd add a few things to that list:
1. Try toggling the launcher to the older mode (the gear icon on the launcher will bring up launcher settings).
2. Try making certain that Windows UAC is enabled.
3. Try temporarily making a new Windows user and running FFXIV as that user, to see if it's something in user-specific settings that's causing the issue. IMPORTANT NOTE: Remember that the hotbars and gearsets are in the client-side data; running FFXIV on a new user will mean you don't have those. If you use the secondary account for anything more than a quick test you'll either want to copy them over or pull them down from the server (if you already backed them up to the server).
Hopefully that helps... and if not, hopefully one of the SE support folks can get you up and running again.
02-28-2020, 03:10 AM
Einmimiria

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is happening when you first attempt to play, I'd suggest trying to play the game in a simple environment. By this I mean close any other programs that may be running in tandem with the game. Additionally, if you have any overlays active (Geforce Experience, Discord Overlay, etc.) try disabling them.

I'd also suggest trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
02-28-2020, 01:35 PM
pqtrung999

I've tried :
Reinstalled the game.
Deleted My Games.
Updated Drivers.
Closed all overlays by taskmanager.
Toggled the launcher to the older mode.

But none of that works T_T
03-07-2020, 03:32 AM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums
03-09-2020, 12:24 AM
Kailea_Nagisa

Still a big problem

None of this simple tier one support is helping, and there is a problem with the launcher or game. Many people that have this error, me included, have tried many things to get the error to go away.
We don't have Mactype installed
We don't have mods installed
We have fresh installs of the game, and some people even OS
We have renamed the user folder for FFXIV or just out deleted it
No overclocking of GPU and CPU (even though that should not matter)
The only thing that seems to work, is launching the game through G-Force Experience.

No clue why that works, but it does. I would love to just launch the game normally, please look into this further then "reboot your PC"
03-09-2020, 02:45 PM
Packetdancer

Quote:

Originally Posted by Kailea_Nagisa

The only thing that seems to work, is launching the game through G-Force Experience.

No clue why that works, but it does. I would love to just launch the game normally, please look into this further then "reboot your PC"

If launching through GeForce Experience is working but launching from desktop/start menu/whatever isn't, there's a decent chance that you've got two graphics chips in your computer—the GeForce one, and an integrated one a'la Intel Iris. (This is true for many/most gaming laptops.) The integrated graphics system won't work with FFXIV. If you do have two available, Nvidia has their 'Optimus' service which tries to figure out should be used for which programs (to save power). However, launching from GeForce Experience will always force the program launched (and anything launched by that program) to use the GeForce discrete graphics.

I do know folks who have had a problem where, for some reason, 5.2 doesn't detect as a program that should be using the GeForce graphics. As such, it tries to use the integrated graphics to save on battery life, but the game is not happy with that.

If this is the case for you, going to the Nvidia Control Panel and going to 'Manage 3D Settings' should have a little dropdown at the top of the settings labeled 'Preferred graphics processor'. If it's set to "Auto-select", change it to "High performance NVIDIA processor". You can do this globally (for all programs) if you don't mind the battery life hit on a gaming laptop; if you want to force it just for FFXIV, you can do that in the Program Settings tab; pick the ffxiv_dx11.exe executable and set it to force using "High performance NVIDIA processor" rather than the default auto-select.
03-11-2020, 03:41 AM
Kailea_Nagisa

my on board video is disabled in the bios, I thought of that myself, but windows does not even see the onboard video. Good idea though, that might help some people out there.
03-17-2020, 07:14 PM
Psychocandy

Problem still exist after 3.17 hotfix

I tried reboot, reinstall the game, and I have never heard of mactype too. None of them works.
The only way i can start the game is through geforce experience, but with geforce start, the game can not be accelerated by any network gaming accelerator to avoid lag.
It is so annoying and many people suffering this, PLEASE FIX!