Crashing when certain music starts playing for 5.2 content

The game closes immediately the second that the music starts for the bosses in Anamnesis Anyder, Eden's Verse Furor, and in Cinder Drift normal without giving error messages. I only managed to clear Anyder by constantly restarting the client and "getting lucky" when the music bugged out and did not play. Repeatedly for each boss.

Sometimes the game actually gives an error message giving DX11 and DX9 fault codes, and I can keep playing without confirming the error. Although that turns off most sounds, animations, and aoes.

I have tried:

Made clean reboots and normal reboots
Reinstalled the client and deleting only the Shadowbringers expansion file to re download it
Checked NVIDIA drivers and made a clean install of the latest version twice (442.19)
Removed any profiles or customizations for NVIDIA drivers during the installation
Renamed the FFXIV folder under Documents/My Games
Closed any program that is not strictly necessary through Task Manager
Turned off Full Screen Optimizations for the executable
Removed any USB devices that are not strictly necessary
Switched to the old launcher and back to the new launcher
Launched in DX9 mode (Changed the error messages that sometimes appeared to DX9 errors, but still crashes)
Checked Event Viewer for crashes/error, but did not find any
Turned off UAC (User Account Control)
Launched through GeForce Experience
Moved game to C drive and to external SSD
Checked that all hardware is operating at normal temperatures and not overclocked

Nothing worked, and I still keep crashing when the music starts under every combination of changes listed above. I have not encountered any issues like this until this 5.2 patch.


System Log:






-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\fdeza\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz (16 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.0.7
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16202.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32074.598MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 936.406GB SYSTEM_FREEDISC_SPACE 566.157GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 295.577GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.989GB SYSTEM_FREEDISC_SPACE 1260.439GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY21
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8101.299 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_7c1c07e1c4438ebc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_7c1c07e1c4438ebc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_7c1c07e1c4438ebc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_7c1c07e1c4438ebc\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8229 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_489d4fafb22e0eb0\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_489d4fafb22e0eb0\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_489d4fafb22e0eb0\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_489d4fafb22e0eb0\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7262
SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND ASUS VE278 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {90699800-B3BF-4824-9E5A-0D073AF23507}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Speakers (G635 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {360C662B-E630-49B8-8C13-CEAF2CB453D6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B053BC40-1D23-11EA-8006444553540000}
SYSTEM_INPUT_NAME Comfort Curve Keyboard 2000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0532000-1D23-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27658DA0-1DBE-11EA-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B0539530-1D23-11EA-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B052D1E0-1D23-11EA-8001444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0539530-1D23-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B053E350-1D23-11EA-8007444553540000}
SYSTEM_INPUT_NAME G635 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0540A60-1D23-11EA-8008444553540000}
SYSTEM_INPUT_NAME G635 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0543170-1D23-11EA-8009444553540000}
SYSTEM_INPUT_NAME G635 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B053BC40-1D23-11EA-8005444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Crashing when certain music starts playing for 5.2 content - Mozilla Firefox
NVIDIA GeForce Overlay
Task Manager
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Alienware Command Center
Alienware Command Center
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Toonstruck
KUNAI
Advanced Combat Tracker (remove only)
Avast Free Antivirus
EaseUS Partition Master 12.10 Trial Edition
Google Chrome
Alienware Command Center Suite
MEGAsync
Notepad++ (32-bit x86)
Parsec
ProtonVPN
RPG Maker MV
RPG MAKER VX Ace
RPG MAKER VX Ace RTP
Steam
VIVE Software
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
VIVEPORT Desktop (x86)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
Java 8 Update 241
FINAL FANTASY XIV ONLINE
Alienware Digital Delivery Services
VIVEPORT Diagnosis (x86)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Alienware Update - SupportAssist Update Plugin
Microsoft SQL Server Compact 3.5 SP2 ENU
Intel(R) Trusted Connect Services Client
VIVEPORT Diagnosis
Java Auto Updater
VIVEPORT DirectX 9.0
Google Update Helper
ATLAS Translation Standard V14.0 Trial Version
GOG Galaxy
VIVEPORT Desktop
Alienware SupportAssist Remediation
VIVEPORT DirectX 9.0 (x86/x64)
calibre
Winrar Activator version 1.2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
ProtonVPNTap
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft VC++ redistributables repacked.
Alienware OC Controls
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Qualcomm 11ac Wireless LAN&Bluetooth Installer
ProtonVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
BiglyBT
Windows Driver Package - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0)
BlueStacks App Player
DAEMON Tools Lite
Driver Easy 5.6.13
HexChat
Mozilla Firefox 72.0.2 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Microsoft Office Professional Plus 2019 - en-us
Draw Slasher
Void Bastards
VLC media player
WinRAR 5.00 (64-bit)
HTC Account
Alienware OCControls Service Installer
Intel(R) Rapid Storage Technology
Alienware SupportAssist Remediation
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DiskGenius 5.2.0
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Epic Games Launcher Prerequisites (x64)
Intel(R) Management Engine Driver
Alienware Update for Windows 10
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Intel(R) Chipset Device Software
Alienware Command Center Suite
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Alienware Mobile Connect Drivers
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel® Optane™ Pinning Explorer Extensions
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Killer Ethernet Performance Driver Suite UWD
Alienware Update - SupportAssist Update Plugin
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x64
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft SQL Server Compact 3.5 SP2 x64 ENU


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002CD0
C:\Program Files (x86)\EaseUS\EaseUS Partition Master 12.10\bin\TrayPopupE\TrayTipAgentE.exe 00002A24
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003370
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000026F4
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00000B34
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 00004A40
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 000024FC
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002F2C
C:\Program Files\Mozilla Firefox\firefox.exe 00004924
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003190
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003864
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00005584
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.75.0_x64__htrsf667h5kn2\AWCC.exe 00002608
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.75.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00003150
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000142C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003838
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 000032EC
C:\Windows\Explorer.EXE 00001D68
C:\Windows\System32\CompPkgSrv.exe 000036F8
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxEM.exe 00001DA0
C:\Windows\System32\MicrosoftEdgeCP.exe 00002204
C:\Windows\System32\RtkAudUService64.exe 00002678
C:\Windows\System32\RuntimeBroker.exe 00002BF0
C:\Windows\System32\SecurityHealthSystray.exe 00000E6C
C:\Windows\System32\Taskmgr.exe 00002F90
C:\Windows\System32\smartscreen.exe 00004C1C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000F90
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000038F4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020B0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000344C
C:\Windows\explorer.exe 00003978
C:\Windows\helppane.exe 00004F54
C:\Windows\system32\ApplicationFrameHost.exe 00002B44
C:\Windows\system32\DllHost.exe 00000AE8
C:\Windows\system32\MicrosoftEdgeSH.exe 00003A74
C:\Windows\system32\SearchFilterHost.exe 000046F4
C:\Windows\system32\browser_broker.exe 0000358C
C:\Windows\system32\conhost.exe 00003254
C:\Windows\system32\ctfmon.exe 00001DC8
C:\Windows\system32\sihost.exe 00001498
C:\Windows\system32\svchost.exe 00004D18
C:\Windows\system32\taskhostw.exe 00001998
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000056A8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000027F4

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

If you have not done so already, could you try reinstalling the game on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Second to last thing I tried, along with toggling regular battle music on and off in System Config and muting everything in the client.
Slower loading times than on my SSD, so I moved it back. Still crashes.

Could I get other suggestions for what to do? I've even tried doing a reinstall of Windows while keeping old files. The only remaining option I haven't tried is to reinstall Windows and delete everything, and I really don't want to do that unless there's no other option.

Well, solved it on my own. Full reinstall of windows that deletes everything and a redownload of the client after. This really should not be necessary for a patch.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!