Please stop closing my thread without confirming DX11 issue is being investigated

3 threads now closed with no response or answer
Please stop closing my thread without confirming DX11 issue is being investigated
All I want is confirmation that this is being looked into with an eta for resolution.
http://forum.square-enix.com/ffxiv/t...y-Dx11-crashes

Brief FYI: I think you might've accidentally copied the abridged URL the forums show, rather than the actual full link; the link seems to have a '...' in it and doesn't actually map to a real URL on the forums.

http://forum.square-enix.com/ffxiv/t...y-Dx11-crashes is probably the full link you wanted.

Quote:

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Originally Posted by Packetdancer

Brief FYI: I think you might've accidentally copied the abridged URL the forums show, rather than the actual full link; the link seems to have a '...' in it and doesn't actually map to a real URL on the forums.

http://forum.square-enix.com/ffxiv/t...y-Dx11-crashes is probably the full link you wanted.

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Thanks, I just copied the whole post from the last thread they closed with no response at all!

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Mulley, unfortunately we are only able to provide limited trouble shooting in regard to the issue. It looks like in a previous thread, all trouble shooting suggestions were provided. Because of the variability of PC platform, it's impossible to take every consideration into account. As such, there is a limit to the amount of assistance we can provide. However, if none of the standard troubleshooting has had any affect on the error, then we may be looking at a hardware issue. Additionally, if you believe the issue may stem from something in game, please submit a bug report.

This thread will be moved to "Closed Concerns".

Thank you for posting in the Final Fantasy XIV Technical Support Forums.