Error after clicking Green Button : ffxiv

Error after clicking Green Button : ffxiv_dx11.exe+1249147

After I installed the game to a new machine, error appears after clicking the green button. I updated all drivers and the installation of the game is smooth. I tried to reinstall the game but nothing changes.

https://lh3.googleusercontent.com/a6...G=w462-h276-no

Here are the System information

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- FINAL FANTASY XIV ONLINE C:\FFXIV\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 專業版 64 位元 (6.2，組建 9200) (18362.19h1_release.190318-1202) SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8 SYSTEM_BIOS 1.1.8 SYSTEM_LANGUAGE 中文(繁體) (區域設定: 中文(繁體)) SYSTEM_MEMORY 16185.867MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 19129.867MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 458.385GB SYSTEM_FREEDISC_SPACE 323.761GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 225.306GB SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 11076.402GB SYSTEM_FREEDISC_SPACE 9756.884GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 8031.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 8092.934 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615 SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2019 08:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2 SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 8031.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 8092.934 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615 SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2019 08:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_GRAPHICS Intel(R) UHD Graphics 630 SYSTEM_GRAPHICS_DEVICE Unknown SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family SYSTEM_GRAPHICS_MAKER Intel Corporation SYSTEM_GRAPHICS_VRAM 8220 MB SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN SYSTEM_GRAPHICS_DAC Internal SYSTEM_GRAPHICS_DISPLAY_MODE Unknown SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd12umd64.dll SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6615 SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2019 08:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文 SYSTEM_GRAPHICS_PIXEL_SHADER SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SOUND Speakers / Headphones (3- Realtek Audio) SYSTEM_SOUND_DEVICE_ID {B09EC23B-D03A-4BAE-9640-94F2E869721D} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8248 SYSTEM_SOUND_DRIVER_LANGUAGE 英文 SYSTEM_SOUND_DRIVER_DATE 9/5/2017 00:00:00 SYSTEM_SOUND VX2433wm (2- NVIDIA High Definition Audio) SYSTEM_SOUND_DEVICE_ID {79621C9E-8FA5-43EE-9E02-594FABF2C6A0} SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021 SYSTEM_SOUND_DRIVER_LANGUAGE 英文 SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME 滑鼠 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME 鍵盤 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D0FBF0-CDA6-11E9-8005444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D14A10-CDA6-11E9-8006444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D17120-CDA6-11E9-8007444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D05FB0-CDA6-11E9-8001444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D0D4E0-CDA6-11E9-8002444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D0D4E0-CDA6-11E9-8003444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D0FBF0-CDA6-11E9-8004444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D19830-CDA6-11E9-8008444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D19830-CDA6-11E9-8009444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {33D1BF40-CDA6-11E9-800A444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Error after clicking Green Button : ffxiv_dx11.exe+1249147 - Mozilla Firefox 設定設定 Microsoft Text Input Application Microsoft Edge Microsoft Edge Microsoft Edge Microsoft Store Microsoft Store 相片相片 -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Flash Player 32 NPAPI Microsoft Office Standard 2007 Microsoft_VC90_CRT_x86 Intel(R) Chipset Device Software Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Samsung Magician FINAL FANTASY XIV ONLINE Dell Update - SupportAssist Update Plugin Adobe CS6 Design and Web Premium Dell Digital Delivery Services Dell SupportAssist Remediation Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020 Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020 Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020 Microsoft Office Standard 2007 Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB4018353) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011717) 32-Bit Edition Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4018354) 32-Bit Edition Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB4018355) 32-Bit Edition 2007 Microsoft Office Suite Service Pack 3 (SP3) Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition Update for 2007 Microsoft Office System (KB967642) Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition Microsoft Office Excel MUI (Chinese (Traditional)) 2007 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office Excel 2007 Help 更新程式 (KB963678) Microsoft Office PowerPoint MUI (Chinese (Traditional)) 2007 Microsoft Office PowerPoint 2007 更新程式 (KB963669) 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office Outlook MUI (Chinese (Traditional)) 2007 Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office Word MUI (Chinese (Traditional)) 2007 Microsoft Office Word 2007 更新程式 (KB963665) 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office Proof (Chinese (Traditional)) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Proof (English) 2007 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office IME (Chinese (Traditional)) 2007 2007 Microsoft Office Suite Service Pack 3 (SP3) 2007 Microsoft Office Suite Service Pack 3 (SP3) 2007 Microsoft Office Suite Service Pack 3 (SP3) Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office Proofing (Chinese (Traditional)) 2007 Microsoft Office Shared MUI (Chinese (Traditional)) 2007 Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition 2007 Microsoft Office Suite Service Pack 3 (SP3) Microsoft Office File Validation Add-In Microsoft_VC80_CRT_x86 Acronis True Image Acronis True Image Adobe Refresh Manager Adobe Acrobat X Pro - ChineseT Adobe Acrobat Reader DC - Chinese Traditional BibleWorks 8 Intel(R) Trusted Connect Services Client Intel(R) Trusted Connect Service Client x86 AdobePDFSettings11-new-ja_JP Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Realtek High Definition Audio Driver Microsoft VC++ redistributables repacked. Bitdefender Endpoint Security Tools Mozilla Firefox 68.0.2 (x64 zh-TW) Mozilla Maintenance Service Intel(R) Management Engine Components Intel(R) Management Engine Components Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020 Microsoft VC++ redistributables repacked. Maxx Audio Installer (x64) Dell SupportAssist Remediation Dell Mobile Connect Drivers Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Qualcomm Atheros Bluetooth Installer (64) Bonjour Dell Update for Windows 10 Intel® Optane™ Pinning Explorer Extensions Microsoft Office IME (Chinese (Traditional)) 2007 Microsoft Office Office 64-bit Components 2007 Microsoft Office Shared 64-bit MUI (Chinese (Traditional)) 2007 Intel(R) Chipset Device Software Killer Wireless Driver UWD Dell Update - SupportAssist Update Plugin Microsoft Visual C++ 2005 Redistributable (x64) NVIDIA 圖形驅動程式 436.15 NVIDIA GeForce Experience 3.19.0.107 NVIDIA Optimus Update 37.0.0.0 NVIDIA PhysX System Software 9.19.0218 NVIDIA 更新程式 37.0.0.0 NVIDIA SHIELD Streaming NVIDIA HD 音訊驅動程式 1.3.38.21 NVIDIA Install Application NVIDIA ABHub NVIDIA Backend NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVIDIA NetworkService Container NVAPI Monitor plugin for NvContainer NVIDIA Session Container NVIDIA User Container NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Telemetry Container NVIDIA Virtual Host Controller Nvidia Share NVIDIA ShadowPlay 3.19.0.107 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA USBC Driver 1.38.831.832 NVIDIA Virtual Audio 4.13.0.0 Killer Ethernet Performance Driver Suite UWD Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020 Intel(R) Trusted Connect Service Client x64 Intel(R) Management Engine Driver Dell SupportAssist -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000034B4 C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000B0C C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe 000006E4 C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 00002EDC C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe 000013BC C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002318 C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00002D88 C:\Program Files\Bitdefender\Endpoint Security\EPConsole.exe 0000298C C:\Program Files\Dell\DellDataVault\nvapiw.exe 00001A98 C:\Program Files\Mozilla Firefox\firefox.exe 000023A0 C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000027C C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002C54 C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000086C C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 00002C70 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003328 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000027E0 C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.19418.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003404 C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000031D4 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000335C C:\Windows\Explorer.EXE 0000210C C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000ABC C:\Windows\System32\CompPkgSrv.exe 0000047C C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igfxEM.exe 00001140 C:\Windows\System32\InputMethod\CHT\ChtIME.exe 000024DC C:\Windows\System32\MicrosoftEdgeCP.exe 00002330 C:\Windows\System32\RuntimeBroker.exe 00001548 C:\Windows\System32\SecurityHealthSystray.exe 00000650 C:\Windows\System32\smartscreen.exe 000039B4 C:\Windows\System32\svchost.exe 000022D4 C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000144C C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000006C8 C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000012D4 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002574 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002204 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002810 C:\Windows\splwow64.exe 00003158 C:\Windows\system32\ApplicationFrameHost.exe 000031BC C:\Windows\system32\DllHost.exe 000010F8 C:\Windows\system32\MicrosoftEdgeSH.exe 00002B0C C:\Windows\system32\SearchFilterHost.exe 000037C8 C:\Windows\system32\SearchProtocolHost.exe 000038BC C:\Windows\system32\backgroundTaskHost.exe 000006E0 C:\Windows\system32\browser_broker.exe 000031E4 C:\Windows\system32\conhost.exe 000023A8 C:\Windows\system32\ctfmon.exe 00002138 C:\Windows\system32\sihost.exe 00001510 C:\Windows\system32\svchost.exe 0000262C C:\Windows\system32\taskhostw.exe 000020EC

I'm having exactly the same problem after I built my computer in another Case and format. I'm getting crazy...if someone has a solution please share it with us. Also, to the OP, please keep this updated in case that you solve it or not.

I reinstalled the OS, all updated patches and drivers, and also the game, but the same error appears. I can play the game by my old laptop with the same OS and software, my laptop is only GeForce 830M......

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with this?

Thank you visiting the Final Fantasy XIV Technical Support Forums.

Thank you for your reply. Here are my answers :

Quote:

Originally Posted by Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with this?

Thank you visiting the Final Fantasy XIV Technical Support Forums.

I bought the new machine on 2-Sept-2019, and I have installed this game with other software as stated in my previous post "System Information". I have installed all Windows 10 Update patches and updated drivers; downloaded and installed FFXIV without error. I tried to reinstalled three times the game, and for one time, I reinstalled the WHOLE PC, but the stated problem persists, no improvements. I have not overclock anything, and I set the graphic card setting as "Default" from the Nvidia Control Panel. That means, I made NO modifications on the settings.

I have not upgrade my hardware as it is a new machine. For the software, I installed what I am using now with my old laptop. As I said, I can play FFXIV with my old laptop without any problem. The software installed in the old laptop is the same as the new machine.

I look forward to hearing your reply soon.

Thank you.

Problem SOLVED !

I downloaded the DirextX End User Runtime Installer, installed it and the problem solved ! I can play it smoothly ! :D

The download link is here : https://www.microsoft.com/en-US/down...ils.aspx?id=35