Error after clicking Green Button : ffxiv_dx11.exe+1249147

**GraceScott** · 09-04-2019 02:39 PM

After I installed the game to a new machine, error appears after clicking the green button. I updated all drivers and the installation of the game is smooth. I tried to reinstall the game but nothing changes.

Here are the System information

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV ONLINE	C:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 專業版 64 位元 (6.2，組建 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	1.1.8
SYSTEM_LANGUAGE	中文(繁體) (區域設定: 中文(繁體))
SYSTEM_MEMORY	16185.867MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	19129.867MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 458.385GB    SYSTEM_FREEDISC_SPACE 323.761GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.745GB    SYSTEM_FREEDISC_SPACE 225.306GB
SYSTEM_STORAGE	Z:\    SYSTEM_NETWORK_DRIVE    SYSTEM_TOTALDISC_SPACE 11076.402GB    SYSTEM_FREEDISC_SPACE 9756.884GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8092.934 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE	8/24/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	英文
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8092.934 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_a1e08525286c4157\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE	8/24/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	英文
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE	Unknown
SYSTEM_GRAPHICS_CHIP	Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER	Intel Corporation
SYSTEM_GRAPHICS_VRAM	8220 MB
SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC	Internal
SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	25.20.0100.6615
SYSTEM_GRAPHICS_DRIVER_DATE	3/8/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	英文

SYSTEM_GRAPHICS_PIXEL_SHADER	
SYSTEM_GRAPHICS_VERTEX_TEXTURE	
SYSTEM_SOUND	Speakers / Headphones (3- Realtek Audio)
SYSTEM_SOUND_DEVICE_ID	{B09EC23B-D03A-4BAE-9640-94F2E869721D}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8248
SYSTEM_SOUND_DRIVER_LANGUAGE	英文
SYSTEM_SOUND_DRIVER_DATE	9/5/2017 00:00:00
SYSTEM_SOUND	VX2433wm (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{79621C9E-8FA5-43EE-9E02-594FABF2C6A0}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE	英文
SYSTEM_SOUND_DRIVER_DATE	6/21/2019 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	滑鼠
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	鍵盤
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D0FBF0-CDA6-11E9-8005444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D14A10-CDA6-11E9-8006444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D17120-CDA6-11E9-8007444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D05FB0-CDA6-11E9-8001444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D0D4E0-CDA6-11E9-8002444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D0D4E0-CDA6-11E9-8003444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D0FBF0-CDA6-11E9-8004444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D19830-CDA6-11E9-8008444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 767  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D19830-CDA6-11E9-8009444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{33D1BF40-CDA6-11E9-800A444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Error after clicking Green Button : ffxiv_dx11.exe+1249147 - Mozilla Firefox
設定
設定
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
相片
相片


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Microsoft Office Standard 2007
Microsoft_VC90_CRT_x86
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Samsung Magician
FINAL FANTASY XIV ONLINE
Dell Update - SupportAssist Update Plugin
Adobe CS6 Design and Web Premium
Dell Digital Delivery Services
Dell SupportAssist Remediation
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Office Standard 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB4018353) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition 
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011717) 32-Bit Edition 
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4018354) 32-Bit Edition 
Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB4018355) 32-Bit Edition 
2007 Microsoft Office Suite Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition 
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition 
Update for 2007 Microsoft Office System (KB967642)
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition 
Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition 
Microsoft Office Excel MUI (Chinese (Traditional)) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Excel 2007 Help 更新程式 (KB963678)
Microsoft Office PowerPoint MUI (Chinese (Traditional)) 2007
Microsoft Office PowerPoint 2007 更新程式 (KB963669)
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Outlook MUI (Chinese (Traditional)) 2007
Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition 
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Word MUI (Chinese (Traditional)) 2007
Microsoft Office Word 2007 更新程式 (KB963665)
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proof (Chinese (Traditional)) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office IME (Chinese (Traditional)) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
2007 Microsoft Office Suite Service Pack 3 (SP3)
2007 Microsoft Office Suite Service Pack 3 (SP3)
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition 
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proofing (Chinese (Traditional)) 2007
Microsoft Office Shared MUI (Chinese (Traditional)) 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition 
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft_VC80_CRT_x86
Acronis True Image
Acronis True Image
Adobe Refresh Manager
Adobe Acrobat X Pro - ChineseT
Adobe Acrobat Reader DC - Chinese Traditional
BibleWorks 8
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
AdobePDFSettings11-new-ja_JP
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft VC++ redistributables repacked.
Bitdefender Endpoint Security Tools
Mozilla Firefox 68.0.2 (x64 zh-TW)
Mozilla Maintenance Service
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft VC++ redistributables repacked.
Maxx Audio Installer (x64)
Dell SupportAssist Remediation
Dell Mobile Connect Drivers
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Qualcomm Atheros Bluetooth Installer (64)
Bonjour
Dell Update for Windows 10
Intel® Optane™ Pinning Explorer Extensions
Microsoft Office IME (Chinese (Traditional)) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (Chinese (Traditional)) 2007
Intel(R) Chipset Device Software
Killer Wireless Driver UWD
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA 圖形驅動程式 436.15
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA 更新程式 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD 音訊驅動程式 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Killer Ethernet Performance Driver Suite UWD
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Intel(R) Management Engine Driver
Dell SupportAssist


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	000034B4
C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000B0C
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe	000006E4
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe	00002EDC
C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe	000013BC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002318
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe	00002D88
C:\Program Files\Bitdefender\Endpoint Security\EPConsole.exe	0000298C
C:\Program Files\Dell\DellDataVault\nvapiw.exe	00001A98
C:\Program Files\Mozilla Firefox\firefox.exe	000023A0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	0000027C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe	00002C54
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	0000086C
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe	00002C70
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00003328
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	000027E0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.19418.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00003404
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe	000031D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe	0000335C
C:\Windows\Explorer.EXE	0000210C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00000ABC
C:\Windows\System32\CompPkgSrv.exe	0000047C
C:\Windows\System32\DriverStore\FileRepository\ki131622.inf_amd64_0058d71ace34db73\igfxEM.exe	00001140
C:\Windows\System32\InputMethod\CHT\ChtIME.exe	000024DC
C:\Windows\System32\MicrosoftEdgeCP.exe	00002330
C:\Windows\System32\RuntimeBroker.exe	00001548
C:\Windows\System32\SecurityHealthSystray.exe	00000650
C:\Windows\System32\smartscreen.exe	000039B4
C:\Windows\System32\svchost.exe	000022D4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	0000144C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	000006C8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	000012D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00002574
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002204
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00002810
C:\Windows\splwow64.exe	00003158
C:\Windows\system32\ApplicationFrameHost.exe	000031BC
C:\Windows\system32\DllHost.exe	000010F8
C:\Windows\system32\MicrosoftEdgeSH.exe	00002B0C
C:\Windows\system32\SearchFilterHost.exe	000037C8
C:\Windows\system32\SearchProtocolHost.exe	000038BC
C:\Windows\system32\backgroundTaskHost.exe	000006E0
C:\Windows\system32\browser_broker.exe	000031E4
C:\Windows\system32\conhost.exe	000023A8
C:\Windows\system32\ctfmon.exe	00002138
C:\Windows\system32\sihost.exe	00001510
C:\Windows\system32\svchost.exe	0000262C
C:\Windows\system32\taskhostw.exe	000020EC

**Theraz** · 09-04-2019 09:50 PM

I'm having exactly the same problem after I built my computer in another Case and format. I'm getting crazy...if someone has a solution please share it with us. Also, to the OP, please keep this updated in case that you solve it or not.

**GraceScott** · 09-05-2019 12:30 AM

I reinstalled the OS, all updated patches and drivers, and also the game, but the same error appears. I can play the game by my old laptop with the same OS and software, my laptop is only GeForce 830M......

**Dynratygus** · 09-05-2019 02:24 AM

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with this?

Thank you visiting the Final Fantasy XIV Technical Support Forums.

**GraceScott** · 09-05-2019 09:55 AM

Thank you for your reply. Here are my answers :

Originally Posted by Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with this?

Thank you visiting the Final Fantasy XIV Technical Support Forums.

I bought the new machine on 2-Sept-2019, and I have installed this game with other software as stated in my previous post "System Information". I have installed all Windows 10 Update patches and updated drivers; downloaded and installed FFXIV without error. I tried to reinstalled three times the game, and for one time, I reinstalled the WHOLE PC, but the stated problem persists, no improvements. I have not overclock anything, and I set the graphic card setting as "Default" from the Nvidia Control Panel. That means, I made NO modifications on the settings.

I have not upgrade my hardware as it is a new machine. For the software, I installed what I am using now with my old laptop. As I said, I can play FFXIV with my old laptop without any problem. The software installed in the old laptop is the same as the new machine.

I look forward to hearing your reply soon.

Thank you.

**GraceScott** · 09-05-2019 10:24 AM

I downloaded the DirextX End User Runtime Installer, installed it and the problem solved ! I can play it smoothly !

The download link is here : https://www.microsoft.com/en-US/down...ils.aspx?id=35

Thread: Error after clicking Green Button : ffxiv_dx11.exe+1249147

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