Consistent crashing in cutscenes of 4.1 content and onwards in DX11

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08-25-2019, 08:44 AM
TorqusQuarkus

Consistent crashing in cutscenes of 4.1 content and onwards in DX11

I am having an issue where I constantly crash in cutscenes of 4.1 content and at least 4.2 content. I went through all of 2.0-4.0 without a single crash and now most cutscenes have crashes at consistent points. Some cutscenes are also missing audio for a line or two. I have tested across two computers and have the same problem across both of them but I still re-installed FFXIV to make sure it wasn't a file issue. I have also tried reverting to an older version of Windows, reverting to an older GPU Driver, and switching to Direct X9. The issues don't appear in DX9 but since support has been dropped for it, I need a solution to repair the DX11 mode. I have tried deleting the DLL file listed in the event viewer application error report and repairing them through the System File Checker tool in windows but that did not change anything.

Just to make sure this is clear: I have no crashes reviewing old cutscenes or during normal gameplay. I have no crashes in other games or applications. However, >=4.1 cutscenes do not work and sometimes crash during the loading screen which doesn't allow me to skip them to continue the story.

Here is what I get in the event viewer:

Code:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d37fc92 Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745 Exception code: 0xc0000374 Fault offset: 0x00000000000f479b Faulting process id: 0x11c8 Faulting application start time: 0x01d55ad0a6e8ef32 Faulting application path: F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 81a14214-3212-48ec-915a-667a45eb0997 Faulting package full name: Faulting package-relative application ID:

This is the information from my main PC:

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\armon\Documents FINAL FANTASY XIV ONLINE F:\FFXIV\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804) SYSTEM_CPU AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS 2603 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 8092.355MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 9372.355MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.310GB SYSTEM_FREEDISC_SPACE 44.009GB SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 62.857GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP GeForce GTX 650 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 984.500 MB SYSTEM_GRAPHICS_SHARED_VRAM 4046.178 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3602 SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2019 19:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Speakers (USB Audio Device) SYSTEM_SOUND_DEVICE_ID {61051450-9DEE-4294-A57B-AD5E94E9F0C5} SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {071F8C10-8B85-11E9-8001444553540000} SYSTEM_INPUT_NAME HyperX Pulsefire Dart SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {096B8730-FB8A-11E7-8003444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {096DD120-FB8A-11E7-8004444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {E5DCF4F0-44A0-11E9-8001444553540000} SYSTEM_INPUT_NAME USB Audio Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07200140-8B85-11E9-8002444553540000} SYSTEM_INPUT_NAME HyperX Pulsefire Dart SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Error Message - Google Chrome Activity - Discord OLEChannelWnd Event Viewer Administrative Tools admin - Control Panel -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Audacity 2.2.2 Battle.net FileZilla Server Glyph GNU Privacy Guard Google Chrome Gpg4win (3.1.5) HandBrake 1.2.2 TP-Link PLC Utility LAME v3.99.3 (for Windows) LDPlayer League of Legends Adobe Lightroom NCSOFT Game Launcher Nexon Launcher Nox APP Player OBS Studio Microsoft Office Professional Plus 2010 OnePlus USB Drivers 1.00 Origin Overwatch PdaNet+ for Android 5.10 Adobe Photoshop CC 2018 Adobe Premiere Pro CC 2018 qBittorrent 4.1.6 Albion Online Microsoft Office SharePoint Designer 2007 Shotcut SpeedFan (remove only) Steam TegraRcmGUI The Elder Scrolls: Skyrim SE Voicemeeter, The Virtual Mixing Console WildStar WinPcap 4.1.3 World of Warcraft Classic Plex Media Server Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft_VC90_CRT_x86 Python 3.7.0 Standard Library (32-bit) Plex Media Server Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 Python 3.7.0 Core Interpreter (32-bit) Python 3.7.0 Add to Path (32-bit) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Java 8 Update 221 HyperX NGenuity Software FINAL FANTASY XIV ONLINE Minecraft Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Bethesda.net Launcher Dukto R6 Hi-Rez Studios Authenticate and Update Service Python 3.7.0 Executables (32-bit) Java Auto Updater Google Update Helper Photolemur 3 Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 Python 3.7.0 pip Bootstrap (32-bit) Microsoft Visual C++ 2005 Redistributable Python 3.7.0 Test Suite (32-bit) MTG Arena Path of Building version 1.4.123 Adobe Photoshop CS6 Hextech Repair Tool Microsoft Visual C++ 2005 Redistributable Python 3.7.0 Tcl/Tk Support (32-bit) WinFlash Microsoft Office SharePoint Designer 2007 Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1) Microsoft Office SharePoint Designer MUI (English) 2007 Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1) Microsoft Office Proof (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proof (French) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proof (Spanish) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proofing (English) 2007 Microsoft Office Shared MUI (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Shared Setup Metadata MUI (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Professional Plus 2010 Microsoft Office Access MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office Word MUI (English) 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft_VC80_CRT_x86 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Stopping Plex Easy Subtitles Synchronizer TP-Link PLC Utility Python 3.7.0 Documentation (32-bit) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Python 3.7.0 Development Libraries (32-bit) Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 PDF Settings CS6 Black Desert Online Launcher Prerequisites (x64) Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Windows 10 Update Assistant Python Launcher Apex Legends Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 HL-2240 Asmedia USB Host Controller Driver TegraRcmGUI Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 ABBYY FineReader 11 Corporate Edition Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 Brother MFL-Pro Suite HL-L2380DW series Python 3.7.0 Utility Scripts (32-bit) Epic Games Launcher OldSchool RuneScape Launcher 1.2.7 7-Zip 18.01 (x64) AutoHotkey 1.1.28.02 GIMP 2.10.12 Batch Image Manipulation Plugin for GIMP HexChat Logitech Gaming Software 9.02 Notepad++ (64-bit x64) Prio Process Hacker 2.39 (r124) SnapBack Apps Dota Underlords Shadowverse Left 4 Dead 2 Dota 2 Counter-Strike: Global Offensive VLC media player Update for Windows 10 for x64-based Systems (KB4023057) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Pulover's Macro Creator version 5.0.5 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Free Download Manager Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 UpdateAssistant Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Epic Games Launcher Prerequisites (x64) Java(TM) SE Development Kit 10.0.2 (64-bit) Oracle VM VirtualBox 6.0.4 Microsoft Office Office 64-bit Components 2007 Microsoft Office Shared 64-bit MUI (English) 2007 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 Microsoft Office Office 64-bit Components 2010 Microsoft Office Shared 64-bit MUI (English) 2010 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Image Composite Editor Photolemur 3 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2005 Redistributable (x64) Crimson Desert Online 2.0.0.0 NVIDIA Ansel NVIDIA Control Panel 436.02 NVIDIA Graphics Driver 436.02 NVIDIA PhysX System Software 9.19.0218 NVIDIA HD Audio Driver 1.3.38.21 NVIDIA Install Application NVIDIA Display Container NVIDIA Display Container LS NVIDIA Display Watchdog Plugin NVIDIA Display Session Container NVIDIA Telemetry Client NVIDIA Telemetry Container VEGAS Pro 14.0 (64-bit) MSVCRT Redists Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 SAMSUNG USB Driver for Mobile Phones SharpKeys Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe 00001FF0 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C38 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001EC0 C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001CB0 C:\Users\armon\AppData\Local\Discord\app-0.0.305\Discord.exe 00001924 C:\WINDOWS\Explorer.EXE 00001714 C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019D8 C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D5C C:\WINDOWS\system32\DllHost.exe 00001DD0 C:\WINDOWS\system32\SettingSyncHost.exe 00000334 C:\WINDOWS\system32\cmd.exe 000027D4 C:\WINDOWS\system32\conhost.exe 000027A0 C:\Windows\System32\RuntimeBroker.exe 00002314 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001910 F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000021DC F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002230 c:\windows\system32\sihost.exe 0000142C c:\windows\system32\svchost.exe 00002708 c:\windows\system32\taskhostw.exe 000014C8
08-25-2019, 08:52 AM
TorqusQuarkus

Here is the second PC I tested it on. I followed the same trouble shooting steps on this one as well just in case. It crashes at the same places in cutscenes as the other PC.

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\armon\Documents FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804) SYSTEM_CPU Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2 SYSTEM_BIOS V1.14 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 12202.453MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 14058.453MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 913.804GB SYSTEM_FREEDISC_SPACE 34.640GB SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.983GB SYSTEM_FREEDISC_SPACE 1657.278GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS Intel(R) HD Graphics 5500 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family SYSTEM_GRAPHICS_MAKER Intel Corporation SYSTEM_GRAPHICS_VRAM 2004.063 MB SYSTEM_GRAPHICS_SHARED_VRAM 6101.227 MB SYSTEM_GRAPHICS_DAC Internal SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4549 SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2016 19:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_GRAPHICS NVIDIA GeForce 940M SYSTEM_GRAPHICS_DEVICE Unknown SYSTEM_GRAPHICS_CHIP GeForce 940M SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM Unknown SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE Unknown SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1694 SYSTEM_GRAPHICS_DRIVER_DATE 11/11/2018 19:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English SYSTEM_GRAPHICS_PIXEL_SHADER SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SOUND Speakers (Realtek High Definition Audio) SYSTEM_SOUND_DEVICE_ID {4B10B7D6-79F6-4E1B-8ED8-ABC6193B10AC} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7564 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 7/21/2015 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {DC837760-987F-11E5-8003444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {99C70CF0-219A-11E9-8001444553540000} SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {99D3B720-219A-11E9-8002444553540000} SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {99D3DE30-219A-11E9-8003444553540000} SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {DC83EC90-987F-11E5-8005444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {99D42C50-219A-11E9-8004444553540000} SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Consistent crashing in cutscenes of 4.1 content and onwards in DX11 - Google Chrome -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Hyperdimension Neptunia ReBirth1 Stardew Valley Undertale Battle.net Danganronpa 2 Goodbye Despair Dishonored DOOM FileZilla Client 3.43.0 Google Chrome HandBrake 1.2.2 IntelliJ IDEA 2018.2.5 MEGAsync Middle-Earth: Shadow of War Mini Ninjas MKVToolNix 35.0.0 (64-bit) Mozilla Firefox 44.0.2 (x86 en-US) Mozilla Maintenance Service Nexon Launcher Nights of Azure Steam Dota 2 TegraRcmGUI Unity VirtualCloneDrive WinCDEmu Wondershare Video Converter Ultimate(Build 8.7.0.5) Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 gpedt.msc 1.0 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 Java 8 Update 66 FINAL FANTASY XIV - A Realm Reborn Minecraft Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 piaip AppLocale Java Auto Updater ILLUSION SchoolMate Google Update Helper Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 TegraRcmGUI Microsoft Visual C++ 2005 Redistributable Hextech Repair Tool Office 16 Click-to-Run Extensibility Component Office 16 Click-to-Run Localization Component HF pAppLoc version 1.0 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Inside Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 TrinusVR version 2.1.2 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 Gtk# for .Net 2.12.26 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Content Manager Assistant for PlayStation(R) DFO Black Desert Online Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 Windows 10 Update Assistant Microsoft XNA Framework Redistributable 4.0 Refresh Apex Legends Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 UpdateAssistant Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Realtek High Definition Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 カスタムオーダーメイド3D2 Windows Driver Package - libusbK Nintendo Switch APX Mode (04/27/2014 3.0.7.0) 7-Zip 16.02 (x64) Windows Driver Package - Microsoft PS Vita Type B (02/22/2013 6.1.7600.16385) AutoHotkey 1.1.26.00 Bulk Rename Utility 3.0.0.1 (64-bit) Notepad++ (64-bit x64) Microsoft Office Professional Plus 2016 - en-us Qcma Warframe Freedom Planet VLC media player Update for Windows 10 for x64-based Systems (KB4023057) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Genymotion version 2.6.0 Office 16 Click-to-Run Licensing Component Office 16 Click-to-Run Extensibility Component 64-bit Registration Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64) NVIDIA Ansel NVIDIA Control Panel 416.94 NVIDIA Graphics Driver 416.94 NVIDIA GeForce Experience 3.19.0.107 NVIDIA Optimus Update 37.0.0.0 NVIDIA PhysX System Software 9.18.0907 NVIDIA Update 37.0.0.0 DisplayDriverAnalyzer NVIDIA SHIELD Streaming NVIDIA Install Application NVIDIA ABHub NVIDIA Backend NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVIDIA NetworkService Container NVAPI Monitor plugin for NvContainer NVIDIA Session Container NVIDIA User Container NVIDIA Display Container NVIDIA Display Container LS NVIDIA Display Watchdog Plugin NVIDIA Display Session Container NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Telemetry Container NVIDIA Virtual Host Controller Nvidia Share NVIDIA ShadowPlay 3.19.0.107 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA Virtual Audio 4.13.0.0 VEGAS Pro 14.0 (64-bit) MSVCRT Redists Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Classic Shell SharpKeys Microsoft Windows Application Compatibility Database Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 Oracle VM VirtualBox 5.0.4 -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000028C8 C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001A30 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001A44 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002798 C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00000260 C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015E8 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00000D54 C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001BF0 C:\Program Files\Windows Defender\MSASCuiL.exe 000019CC C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002E58 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000028B8 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000594 C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002880 C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001CA8 C:\Users\armon\AppData\Local\Discord\app-0.0.304\Discord.exe 0000192C C:\Users\armon\AppData\Local\Google\Chrome\User Data\SwReporter\44.214.200.3\software_reporter_tool.exe 00000ACC C:\WINDOWS\Explorer.EXE 00000A2C C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000013EC C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000014FC C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FBC C:\WINDOWS\system32\DllHost.exe 00000C88 C:\WINDOWS\system32\SettingSyncHost.exe 0000148C C:\WINDOWS\system32\conhost.exe 00001740 C:\WINDOWS\system32\igfxEM.exe 00000EA8 C:\WINDOWS\system32\igfxHK.exe 00001750 C:\Windows\System32\RuntimeBroker.exe 00001014 c:\users\armon\appdata\local\google\chrome\user data\swreporter\44.214.200.3\software_reporter_tool.exe 00002908 c:\windows\system32\sihost.exe 0000091C c:\windows\system32\svchost.exe 00001EB8 c:\windows\system32\taskhostw.exe 00000324
08-25-2019, 09:06 AM
TorqusQuarkus

And here is the error report from that second PC. It is the same using the integrated Intel GPU and the Nvidia GPU:

Code:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d37fc92 Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745 Exception code: 0xc0000374 Fault offset: 0x00000000000f479b Faulting process id: 0x35f0 Faulting application start time: 0x01d55ad765fc1cb2 Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: febe5f83-6093-4075-9bab-75fbb3219de3 Faulting package full name: Faulting package-relative application ID:
08-27-2019, 03:14 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

With the Stormblood expansion (4.0), there was an increase to the minimum requirements of the game. It looks like the graphics cards in both PCs don't quite meet the minimum requirements for that expansion, even if it met the requirements for the base game.

Unfortunately, this can make troubleshooting a bit more difficult. The solution may end up being to upgrade your hardware. However, you may want to try some of the following to see if it will alleviate the issue:

1) For your second PC, the graphics drivers look a bit out of date. Try installing the most up-to-date versions. You may want to try reinstalling the drivers on your first PC as well.

2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

3) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
08-30-2019, 06:00 AM
DarkArvan

Youre Version of Windows 10 is really old on both PCs (17134 = April 2018, 1803) please consider updating to 1903 (May 2019)
09-03-2019, 10:54 AM
TorqusQuarkus

I did and it still gives the same error. I don't see how I have lower system requirements on either PC based on the official system requirements listed here. Even if I did, it wouldn't explain why cutscenes with crashes have audio clips that won't play. That are the same audio clips as well.
09-04-2019, 07:10 AM
Dynratygus

Good afternoon and thank you for the reply.

Are any programs or overlays running at the same time as Final Fantasy XIV. When crash occurs do you get an error message? IF so, could you provide it?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
09-04-2019, 12:36 PM
TorqusQuarkus

I have no overlays I can think of and I have tried disabling all on-essential processes while running FFXIV. I will try to boot into safe mode tomorrow since I have not tried that but I am not sure if the game will even run. Even then, I don't understand why certain audio clips would not play in cutscenes that have crash points. The cutscene I am stuck at now crashes in both DX9 and DX11.

I was also able to complete the Shadowbringers benchmark without crashing and can still play Stormblood 4.0 cutscenes.
https://i.imgur.com/QuzsMum.png

Edit: I booted into safe mode with networking and launched with the lowest settings with the basic Microsoft display driver and still crashed at the cutscene.
09-05-2019, 03:43 AM
Dynratygus

Good morning and thank you for the reply.

Is anything over heating when the game is being run? Do you have a way of monitoring those temperatures? Going back to what Einmimiria mentioned, it does look like your graphics card is out of date on both computers. Please check the system requirements for Shadowbringers with the following link:

https://store.na.square-enix-games.c...-download#/req

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
09-05-2019, 11:47 AM
TorqusQuarkus

temperatures seem fine. I use Speedfan and I notice no irregular temperatures. Even then, it wouldn't explain why I am crashing at the same place in the same cutscenes on two different systems while also having audio lines not play consistently as if they are missing. I have done a full reinstall on both systems and both of these issues persist. Is your only conclusion that neither computer can play cutscenes of 4.X cutscenes to completion despite no issues in 4.0 nor any issues within the Shadowbringers Benchmarking tool due to lacking minimum system requirements? Both GPUs are DX11 compatible.

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