System Freezing Randomly (PC completely freezes) while playing

Hi,

For the past few months, my computer randomly freezes while playing FFXIV. This only happens for this game, and never when playing other games that demands more from my PC (e.g Resident Evil 2 Remake, Sekiro, etc.). When this happens, I have to hard reset my PC as everything freezes and there's nothing that can be done to restore it. There are no error messages, as the computer freezes instantly.

Here are my System Details from game launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alex & Ana\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0304
SYSTEM_LANGUAGE português (Regional Setting: português)
SYSTEM_MEMORY 16312.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18744.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 271.533GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 214.560GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 8156 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.16.0000.0015
SYSTEM_GRAPHICS_DRIVER_DATE 11/6/2017 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {952DCAF5-5F17-419C-A931-E0255232A630}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7841
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5723320-E51E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5723320-E51E-11E8-8002444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43D91670-E848-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B5723320-E51E-11E8-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B783C6B0-4BF8-11E9-8001444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B78414D0-4BF8-11E9-8002444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5747D10-E51E-11E8-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7294DFC0-E6D2-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Advanced Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7843BE0-4BF8-11E9-8003444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {729506D0-E6D2-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Advanced Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5747D10-E51E-11E8-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
FINAL FANTASY XIV Forum - Google Chrome
GFTDB & Friends
Downloads
System
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Battle.net
Citrix Workspace 1810
Visual Studio Community 2017
Diablo III
Canon Utilities EOS Lens Registration Tool
Canon Utilities EOS Utility 2
Canon Utilities EOS Utility 3
Canon Utilities EOS Web Service Registration Tool
EPSON Scan
Google Chrome
Hakchi2 CE
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Pulse Secure Setup Client Activex Control
Microsoft Azure Storage Emulator - v5.7
Microsoft Help Viewer 2.2
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Adobe Photoshop CC 2017
qBittorrent 4.1.3
Game Capture HD v2.3.3.42
Steam
TeamViewer 13
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - en-us
Microsoft Visual Studio 2015 Shell (Minimum)
Microsoft Visual Studio Tools for Applications 2015 Language Support - ENU Language Pack
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Python 3.7.2 Utility Scripts (32-bit)
LWS Pictures And Video
SDK ARM Additions
Python 3.7.2 pip Bootstrap (32-bit)
Microsoft Visual Studio 2015 XAML Designer
Windows IoT Extension SDK
Microsoft Visual Studio Tools for Applications 2015 x86 Hosting Support
icecap_collectionresourcesx64
Microsoft .NET CoreRuntime SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft .NET Native SDK
Adobe After Effects CC 2015
CameraHelperMsi
LWS Help_main
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Microsoft Azure Storage Emulator - v5.7
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Microsoft UniversalWindowsPlatform SDK
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Windows SDK for Windows Store Apps Contracts
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TypeScript SDK
erLT
vs_communitymsires
Citrix Web Helper
Windows SDK Desktop Headers arm64
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Microsoft Visual Studio 2015 Shell (Isolated) Resources
icecap_collectionresources
Microsoft .NET CoreRuntime For CoreCon
Windows SDK Desktop Headers x64
Java Auto Updater
SDK ARM Redistributables
Windows App Certification Kit SupportedApiList x86
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Google Update Helper
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SQL Server 2017 Management Studio Extensions
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Python 3.7.2 Standard Library (32-bit)
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Windows App Certification Kit x64
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Windows SDK for Windows Store Apps Headers
Universal CRT Extension SDK
Windows Phone SDK 8.0 Assemblies for Visual Studio 2017
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Microsoft SQL Server Data-Tier Application Framework (x86)
Microsoft Portable Library Multi-Targeting Pack
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Microsoft SQL Server Management Studio - 17.9.1
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Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft Visual Studio Services Hub
Windows Desktop Extension SDK Contracts
Windows SDK for Windows Store Managed Apps Libs
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Citrix Screen Casting for Windows
Windows SDK Desktop Tools arm64
LWS WLM Plugin
Visual C++ Library CRT Appx Package
Windows SDK for Windows Store Apps Metadata
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Microsoft Azure Mobile App SDK V3.0
vs_filehandler_amd64
icecap_collection_neutral
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Windows Mobile Extension SDK
Microsoft ASP.NET Web Tools Packages 15.0 - ENU
Microsoft Windows Communication Foundation Diagnostic Pack for x86
Entity Framework 6.2.0 Tools for Visual Studio 2017
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Windows SDK for Windows Store Apps Tools
Microsoft Visual Studio Tools for Applications 2015 Language Support
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual Studio Tools for Applications 2015 Language Support Finalizer
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vs_devenvmsi
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Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
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Universal General MIDI DLS Extension SDK
Browser for SQL Server 2017
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Visual C++ Library CRT ARM64 Appx Package
Microsoft Build Tools 14.0 (x86)
SQL Server 2017 Common Files
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Microsoft Visual Studio 2015 Shell (Isolated)
Universal CRT Tools x86
Python 3.7.2 Documentation (32-bit)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU)
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Windows SDK Desktop Libs x86
Python 3.7.2 Executables (32-bit)
Windows SDK for Windows Store Apps Libs
Citrix Workspace Inside
Microsoft Visual Studio 2015 XAML Designer - ENU
Microsoft Visual C++ 2013 x86 Debug Runtime - 12.0.21005
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Windows Desktop Extension SDK
Windows SDK
Citrix WorkSpace Browser
Visual C++ Library CRT Desktop Appx Package
Self-service Plug-in
SQL Server 2017 Management Studio Extensions
Python 3.7.2 Test Suite (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Analysis Services OLE DB Provider
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 Finalizer
Windows Simulator
Python Launcher
Windows SDK Modern Non-Versioned Developer Tools
LWS Facebook
Streamlabs OBS 0.11.14
7-Zip 18.05 (x64)
AutoHotkey 1.1.30.03
Git version 2.21.0
Pulse Secure Setup Client 64-bit Activex Control
Service Pack 2 for SQL Server 2016 (KB4052908) (64-bit)
Logitech Gaming Software 9.02
Microsoft Azure Compute Emulator - v2.9.5.3
Microsoft Mouse and Keyboard Center
Microsoft SQL Server 2016 (64-bit)
Microsoft SQL Server 2017 (64-bit)
Microsoft SQL Server 2017 (64-bit)
Microsoft SQL Server 2016 (64-bit)
Mozilla Firefox 67.0.2 (x64 pt-BR)
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Skype for Business Basic 2016 - en-us
Grim Dawn
Path of Exile
A Hat in Time
Darkest Dungeon®
RPG Maker MV
Clicker Heroes
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FINAL FANTASY XIV Online
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Wizard of Legend
Nioh: Complete Edition
Two Point Hospital
DARK SOULS™: REMASTERED
Bloodstained: Ritual of the Night
Forager
Dragon Cliff 龙崖
The Messenger
Unruly Heroes
Sekiro™: Shadows Die Twice
RESIDENT EVIL 2 / BIOHAZARD RE:2
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SQL Server 2016 Database Engine Services
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SQL Server 2017 Database Engine Shared
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SQL Server 2017 Shared Management Objects
SQL Server 2017 XEvent
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SQL Server 2017 Client Tools Extensions
Microsoft VSS Writer for SQL Server 2017
Warsaw 2.9.2.2 64 bits
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
SQL Server 2017 Database Engine Services
SQL Server 2017 Batch Parser
SQL Server 2016 DMF
Microsoft .NET Core Host - 2.1.6 (x64)
SQL Server 2016 DMF
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows App Certification Kit Native Components
Elgato Game Capture HD
Universal CRT Tools x64
Microsoft Azure PowerShell - April 2018
SQL Server 2016 Shared Management Objects
Microsoft SQL Server 2017 Setup (English)
DiagnosticsHub_CollectionService
Microsoft .NET Core Runtime - 2.1.6 (x64)
Microsoft Build Tools Language Resources 14.0 (amd64)
Microsoft SQL Server 2012 Native Client
IIS 10.0 Express
Microsoft SQL Server 2016 T-SQL ScriptDom
Active Directory Authentication Library for SQL Server
SQL Server 2016 Connection Info
SQL Server 2016 Database Engine Services
Logitech G HUB
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
SQL Server 2016 Common Files
IntelliTraceProfilerProxy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft SQL Server 2008 Setup Support Files
Node.js
SQL Server 2016 Database Engine Shared
SQL Server 2017 Integration Services Scale Out Management Portal
SQL Server 2017 Shared Management Objects
SQL Server 2016 Connection Info
Microsoft Visual Studio Installer
Microsoft SQL Server 2017 RsFx Driver
Microsoft Mouse and Keyboard Center
SQL Server 2016 SQL Diagnostics
Microsoft ODBC Driver 13 for SQL Server
Microsoft SQL Server 2016 RsFx Driver
SQL Server 2017 Database Engine Shared
SQL Server 2016 Database Engine Shared
Visual Studio 2015 Prerequisites - ENU Language Pack
SQL Server 2017 Connection Info
VS Script Debugging Common
SQL Server 2017 Shared Management Objects Extensions
Microsoft Build Tools 14.0 (amd64)
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Office 16 Click-to-Run Licensing Component
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Microsoft SQL Server 2012 Command Line Utilities
SQL Server 2017 Integration Services Scale Out Management Portal
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft System CLR Types for SQL Server vNext CTP1.6
SQL Server 2017 Common Files
Microsoft System CLR Types for SQL Server 2017
DB Browser for SQLite
Microsoft ASP.NET Core 2.1.6 Shared Framework (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 x64 Hosting Support
SQL Server 2017 Connection Info
SQL Server 2017 XEvent
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
SSMS Post Install Tasks
Microsoft Web Deploy 4.0
SQL Server 2016 Shared Management Objects
Microsoft SQL Server 2017 T-SQL Language Service
Application Verifier x64 External Package
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
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NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
SQL Server 2016 Shared Management Objects Extensions
SQL Server 2017 Common Files
Microsoft Visual C++ 2015 x64 Debug Runtime - 14.0.23026
SQL Server 2017 DMF
Microsoft .NET Core SDK 2.1.502 (x64)
Microsoft Azure Compute Emulator - v2.9.5.3
Microsoft Visual C++ 2013 x64 Debug Runtime - 12.0.21005
Microsoft Azure Libraries for .NET – v2.9
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
SQL Server 2017 Shared Management Objects Extensions
SQL Server Management Studio for Analysis Services
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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SQL Server 2016 Batch Parser
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icecap_collection_x64
SQL Server 2016 XEvent
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Microsoft ASP.NET Core Module V2 for IIS Express
SQL Server 2016 Shared Management Objects Extensions
Microsoft ASP.NET Core Module for IIS Express
Microsoft SQL Server 2016 T-SQL Language Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe 00002808
C:\Program Files (x86)\Canon\EOS Utility\EOSUPNPSV.exe 000019D8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002E00
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000007F0
C:\Program Files (x86)\Steam\Steam.exe 00002DBC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000332C
C:\Program Files\Microsoft Mouse and Keyboard Center\MKCHelper.exe 00000B54
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00001E40
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00001E94
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002D84
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000007AC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00000BD0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000272C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002548
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002A9C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000025F8
C:\Users\Alex & Ana\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000014D8
C:\Windows\Explorer.EXE 000020B8
C:\Windows\System32\RuntimeBroker.exe 00002B2C
C:\Windows\System32\smartscreen.exe 00002450
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000037C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CC4
C:\Windows\system32\ApplicationFrameHost.exe 0000271C
C:\Windows\system32\DllHost.exe 000027DC
C:\Windows\system32\SettingSyncHost.exe 00002768
C:\Windows\system32\conhost.exe 000026C8
C:\Windows\system32\ctfmon.exe 00001F68
D:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002510
D:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003110
c:\windows\system32\sihost.exe 00001D0C
c:\windows\system32\svchost.exe 00002B54
c:\windows\system32\taskhostw.exe 00001E18



Thank you very much!

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice a pattern to this? Does this only happen in certain locations or while doing certain actions?

There are a few troubleshooting options you can try if you have not done so already.

1) Do a clean install of the most up-to-date versions of your graphics card drivers.

2) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure not to open any other programs or overlays while playing the game.

3) Do a reinstallation of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This started happening a few months ago, before Shadowbringers release, but as I was playing less oftently I didn't notice a pattern. I did a clean reinstallation of the Graphics Drivers and the game itself, but unfortunately the problem still happens.

I notice that it happens very frequently if I am streaming the game through OBS (Open Broadcast Software), but this does not happen with other games as I mentioned in my opening post. The problem also never happened when I was using the Direct X9 version that unfortunately is not available anymore.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does Final Fantasy XIV freeze when it is the only program running? You mention that it freezes when using the broadcasting software, does is it crash when you are not using streaming software?

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