System Freezing Randomly (PC completely freezes) while playing

[Tiops]

Hi,

For the past few months, my computer randomly freezes while playing FFXIV. This only happens for this game, and never when playing other games that demands more from my PC (e.g Resident Evil 2 Remake, Sekiro, etc.). When this happens, I have to hard reset my PC as everything freezes and there's nothing that can be done to restore it. There are no error messages, as the computer freezes instantly.

Here are my System Details from game launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alex & Ana\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0304
SYSTEM_LANGUAGE português (Regional Setting: português)
SYSTEM_MEMORY 16312.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18744.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 271.533GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 214.560GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 8156 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.16.0000.0015
SYSTEM_GRAPHICS_DRIVER_DATE 11/6/2017 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {952DCAF5-5F17-419C-A931-E0255232A630}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7841
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5723320-E51E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5723320-E51E-11E8-8002444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43D91670-E848-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B5723320-E51E-11E8-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B783C6B0-4BF8-11E9-8001444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B78414D0-4BF8-11E9-8002444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5747D10-E51E-11E8-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7294DFC0-E6D2-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Advanced Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7843BE0-4BF8-11E9-8003444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {729506D0-E6D2-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Advanced Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5747D10-E51E-11E8-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
FINAL FANTASY XIV Forum - Google Chrome
GFTDB & Friends
Downloads
System
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Battle.net
Citrix Workspace 1810
Visual Studio Community 2017
Diablo III
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Canon Utilities EOS Utility 2
Canon Utilities EOS Utility 3
Canon Utilities EOS Web Service Registration Tool
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Microsoft Azure Storage Emulator - v5.7
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qBittorrent 4.1.3
Game Capture HD v2.3.3.42
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Microsoft Visual Studio 2015 Shell (Minimum)
Microsoft Visual Studio Tools for Applications 2015 Language Support - ENU Language Pack
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Python 3.7.2 Utility Scripts (32-bit)
LWS Pictures And Video
SDK ARM Additions
Python 3.7.2 pip Bootstrap (32-bit)
Microsoft Visual Studio 2015 XAML Designer
Windows IoT Extension SDK
Microsoft Visual Studio Tools for Applications 2015 x86 Hosting Support
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Microsoft .NET CoreRuntime SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
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Adobe After Effects CC 2015
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Citrix Screen Casting for Windows
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Microsoft .NET Framework 4 Multi-Targeting Pack
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Visual C++ Library CRT ARM64 Appx Package
Microsoft Build Tools 14.0 (x86)
SQL Server 2017 Common Files
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Microsoft Visual Studio 2015 Shell (Isolated)
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Realtek High Definition Audio Driver
Microsoft Analysis Services OLE DB Provider
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 Finalizer
Windows Simulator
Python Launcher
Windows SDK Modern Non-Versioned Developer Tools
LWS Facebook
Streamlabs OBS 0.11.14
7-Zip 18.05 (x64)
AutoHotkey 1.1.30.03
Git version 2.21.0
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Service Pack 2 for SQL Server 2016 (KB4052908) (64-bit)
Logitech Gaming Software 9.02
Microsoft Azure Compute Emulator - v2.9.5.3
Microsoft Mouse and Keyboard Center
Microsoft SQL Server 2016 (64-bit)
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DARK SOULS™: REMASTERED
Bloodstained: Ritual of the Night
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SQL Server 2017 Batch Parser
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SQL Server 2016 DMF
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows App Certification Kit Native Components
Elgato Game Capture HD
Universal CRT Tools x64
Microsoft Azure PowerShell - April 2018
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DiagnosticsHub_CollectionService
Microsoft .NET Core Runtime - 2.1.6 (x64)
Microsoft Build Tools Language Resources 14.0 (amd64)
Microsoft SQL Server 2012 Native Client
IIS 10.0 Express
Microsoft SQL Server 2016 T-SQL ScriptDom
Active Directory Authentication Library for SQL Server
SQL Server 2016 Connection Info
SQL Server 2016 Database Engine Services
Logitech G HUB
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
SQL Server 2016 Common Files
IntelliTraceProfilerProxy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft SQL Server 2008 Setup Support Files
Node.js
SQL Server 2016 Database Engine Shared
SQL Server 2017 Integration Services Scale Out Management Portal
SQL Server 2017 Shared Management Objects
SQL Server 2016 Connection Info
Microsoft Visual Studio Installer
Microsoft SQL Server 2017 RsFx Driver
Microsoft Mouse and Keyboard Center
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Microsoft ODBC Driver 13 for SQL Server
Microsoft SQL Server 2016 RsFx Driver
SQL Server 2017 Database Engine Shared
SQL Server 2016 Database Engine Shared
Visual Studio 2015 Prerequisites - ENU Language Pack
SQL Server 2017 Connection Info
VS Script Debugging Common
SQL Server 2017 Shared Management Objects Extensions
Microsoft Build Tools 14.0 (amd64)
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Microsoft SQL Server 2012 Command Line Utilities
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft System CLR Types for SQL Server vNext CTP1.6
SQL Server 2017 Common Files
Microsoft System CLR Types for SQL Server 2017
DB Browser for SQLite
Microsoft ASP.NET Core 2.1.6 Shared Framework (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 x64 Hosting Support
SQL Server 2017 Connection Info
SQL Server 2017 XEvent
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
SSMS Post Install Tasks
Microsoft Web Deploy 4.0
SQL Server 2016 Shared Management Objects
Microsoft SQL Server 2017 T-SQL Language Service
Application Verifier x64 External Package
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
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NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
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SQL Server 2017 Common Files
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SQL Server 2017 DMF
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Microsoft Azure Compute Emulator - v2.9.5.3
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Microsoft Azure Libraries for .NET – v2.9
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe 00002808
C:\Program Files (x86)\Canon\EOS Utility\EOSUPNPSV.exe 000019D8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002E00
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000007F0
C:\Program Files (x86)\Steam\Steam.exe 00002DBC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000332C
C:\Program Files\Microsoft Mouse and Keyboard Center\MKCHelper.exe 00000B54
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00001E40
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00001E94
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002D84
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000007AC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00000BD0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000272C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002548
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002A9C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000025F8
C:\Users\Alex & Ana\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000014D8
C:\Windows\Explorer.EXE 000020B8
C:\Windows\System32\RuntimeBroker.exe 00002B2C
C:\Windows\System32\smartscreen.exe 00002450
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000037C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CC4
C:\Windows\system32\ApplicationFrameHost.exe 0000271C
C:\Windows\system32\DllHost.exe 000027DC
C:\Windows\system32\SettingSyncHost.exe 00002768
C:\Windows\system32\conhost.exe 000026C8
C:\Windows\system32\ctfmon.exe 00001F68
D:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002510
D:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003110
c:\windows\system32\sihost.exe 00001D0C
c:\windows\system32\svchost.exe 00002B54
c:\windows\system32\taskhostw.exe 00001E18



Thank you very much!

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice a pattern to this? Does this only happen in certain locations or while doing certain actions?

There are a few troubleshooting options you can try if you have not done so already.

1) Do a clean install of the most up-to-date versions of your graphics card drivers.

2) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure not to open any other programs or overlays while playing the game.

3) Do a reinstallation of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Tiops]

This started happening a few months ago, before Shadowbringers release, but as I was playing less oftently I didn't notice a pattern. I did a clean reinstallation of the Graphics Drivers and the game itself, but unfortunately the problem still happens.

I notice that it happens very frequently if I am streaming the game through OBS (Open Broadcast Software), but this does not happen with other games as I mentioned in my opening post. The problem also never happened when I was using the Direct X9 version that unfortunately is not available anymore.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does Final Fantasy XIV freeze when it is the only program running? You mention that it freezes when using the broadcasting software, does is it crash when you are not using streaming software?

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