Extra Shadowbringer DLC

unsure this is the place to post this. When Shadowbringers was first announced, I ordered a collectors edition DLC (first time ordering dlc for this game, usually do physical copies). when the early start started I noticed I wasn't flagged for it so I assumed I must've been mistaken about remembering that I already ordered it so I ended ordering another copy. after I got in the game and noticed I still wasn't flagged, a Guildmate explained to me how just ordering wasn't enough, there were a couple hoops to go through to register the expansion. I registered the original order, the latest one remained unregistered.


So the question is, how do I go about refunding the second dlc or at least credit it to the mog station? Thanks in advance.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is not a technical concern. In order to get assistance with this issue, you will need to contact the retailer for a refund. If the game was purchased from the SQUARE ENIX online store. Please use the following link to contact support for the online store:

https://sqex.to/storesupport


This thread will be moved to ‘Separate Support Required’.

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