Extra Shadowbringer DLC

[Shinei]

unsure this is the place to post this. When Shadowbringers was first announced, I ordered a collectors edition DLC (first time ordering dlc for this game, usually do physical copies). when the early start started I noticed I wasn't flagged for it so I assumed I must've been mistaken about remembering that I already ordered it so I ended ordering another copy. after I got in the game and noticed I still wasn't flagged, a Guildmate explained to me how just ordering wasn't enough, there were a couple hoops to go through to register the expansion. I registered the original order, the latest one remained unregistered.


So the question is, how do I go about refunding the second dlc or at least credit it to the mog station? Thanks in advance.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is not a technical concern. In order to get assistance with this issue, you will need to contact the retailer for a refund. If the game was purchased from the SQUARE ENIX online store. Please use the following link to contact support for the online store:

https://sqex.to/storesupport


This thread will be moved to ‘Separate Support Required’.

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