"The entered code has already been registered"

It's been 10 days going back and forth with support to no avail, so I'm trying the official forums to see if I can get something more than automated e-mails.

I purchased the Shadowbringers Collector's Edition in April, and registered for Early Access with no problems. I even played a bit in Early Access. The store sent me an e-mail with what was supposed to be my code.

https://i.imgur.com/66J6N7A.png

The only problem is, when I try to register it on MogStation (I am clicking the big red banner that says "enter expansion registration code"), whether by copy-pasting or manually typing, I get an error that says "The entered code has already been registered".

https://i.imgur.com/xEzuife.png

If anyone registered it, it wasn't me, and definitely not in my account, since I got downgraded to Stormblood after Early Access ended. I opened a support ticket (number t11067650:aa7a) and got an automated response copy-pasting the same text as on the lodestone page. I replied to that ticket with the same screenshots as you see (albeit unedited) and five days later, got the following answer:

"We have reviewed your ticket information, and it appears the issue you reported has been resolved through another means or ticket. As such, we will be closing this ticket. If you have need for additional assistance in regards to your concern, please do not hesitate to reply back to this support ticket and we will gladly assist you further.

Thank you,
Agent Ariana
SQUARE ENIX Customer Support"

But it hasn't been resolved at all. I am still getting the same error when trying to register, and now to make things worse, my house will be demolished in 5 days if I am not able to log into my character, which I can't even do because I logged out in a Shadowbringers area.

https://i.imgur.com/zPimdeu.jpg

I already tried everything I could think of. Cleaned cache, tried three other browsers in three different IPs and tried on mobile. I simply seem to have a code that is not working, and I'm locked out of my character.

You need to go to: https://store.na.square-enix-games.c...ccount#/orders

Login and click Unlock code. The main game code never come from your email.

Quote:

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Originally Posted by MiniTofu

You need to go to: https://store.na.square-enix-games.c...ccount#/orders

Login and click Unlock code. The main game code never come from your email.

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Yes, I tried to do precisely that, but was thwarted by the migration to the new store, which ended up wiping my previous orders. I sent the Store Support an e-mail and they sent me an e-mail with a link to the page I should be getting by doing the procedure you said, which is the first screenshot. They then told me that if the code I'm getting on that page is not being accepted at the MogStation, I should send an e-mail to another support team, which is the one I narrated in my opening post.

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately we are unable to assist with your concern as it is not a technical issue. To get assistance, you will need to contact the North American support center. To assist with contacting them, we have gone ahead sent a response to the ticket number provided.

This thread will be moved too 'Separate Support Required'.


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