Ejected from queue for "inactive account" when account is active

Date & Time: 8:20PM CST
Frequency: On login
World name: Midgardsormr
Character name: Garden Gnome
Party or solo: Solo
Area and coordinates: Limsa Lominsa Lower Decks
Steps:
1. Attempt to login, wait in queue
2. Queue stops at 977 with an error message stating that the account either needs to re-subscribe or buy the latest expansion to log in
3. Check MogStation for account status; Shadowbringers is registered to the account and subscription is current

Connection Specs
- Type of internet connection/provider: XFinity

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Macbook Pro (15-inch, 2017)
Laptop Model Number: A1707 (EMC 3162)

Browser Information
- Name and version of the browser currently in-use: Google Chrome

Error message:

https://i.imgur.com/NfsPBqd.png

Confirmation of account status:

https://i.imgur.com/2thrL6N.png

https://i.imgur.com/83Ngm34.png

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, as this issue involves your account status, we cannot handle it on the Technical Support forums. For further assistance, please contact the Square Enix Support Center.

https://support.na.square-enix.com/c...382&la=1&fty=1

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.