Keyboard, Mouse, and Controller not Responding on PC

Hello,

I am looking for some help on a sudden issue I have. When I launch the game and hit the title screen the game does not seem to register my keyboard, mouse, or game controller on my PC.

I am able to get it to register the mouse if I unplug and plug it back in (it is wireless so I can quickly do this at the mouse ad not the computer), but this is a lousy work around. It does not work for my controller however.

When I leave the game, I have full functionality of mouse and keyboard and the controller registers inputs int he Windows Game Controllers tool.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\brian_000\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i3-4370 CPU @ 3.80GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS BIOS Date: 08/19/14 10:58:16 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8137.707MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12233.707MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 466.847GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4068.854 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Logitech G935/G933s Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {B216C925-A31D-4527-8131-B7F8FF2F2642}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7966B05E-6BC6-45EF-B645-B8008D3BBEAC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B342F60-4407-11E9-8001444553540000}
SYSTEM_INPUT_NAME G935 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B398690-4407-11E9-8002444553540000}
SYSTEM_INPUT_NAME G935 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B39ADA0-4407-11E9-8003444553540000}
SYSTEM_INPUT_NAME G935 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C98E2F40-383C-11E5-8002444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C98F40B0-383C-11E5-8003444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B73619C0-8F81-11E9-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {C98F67C0-383C-11E5-8004444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9900400-383C-11E5-8005444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9902B10-383C-11E5-8006444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Mail
Inbox - Yahoo ‎- Mail
Calculator
Calculator
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Keyboard issues - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v1903.0058.2732.4095
Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Battle.net
Caesar™ IV
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Dropbox
GameStop App
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VIA Platform Device Manager
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Steam
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
MySQL Connector/ODBC 3.51
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Platform
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype for Business Web App Plug-in
Star Wars: The Old Republic
Google Update Helper
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Microsoft Visual C++ 2005 Redistributable
Adobe Refresh Manager
Adobe Acrobat Reader DC
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
GameStop App
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Google Talk Plugin
EPSON XP-400 Series Printer Uninstall
Logitech Gaming Software 9.02
Mozilla Firefox 67.0.2 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Baldur's Gate: Enhanced Edition
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Pillars of Eternity
Fantasy Grounds Demo
Icewind Dale: Enhanced Edition
Fallout 4
FINAL FANTASY IX
STAR WARS™ Rebellion
Rome: Total War
The Elder Scrolls V: Skyrim Special Edition
Dungeon Painter Studio
Neverwinter Nights: Enhanced Edition
Wonderdraft version 1.0.3.4
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Logitech G HUB
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Logitech Gaming Software
Star Wars Rebellion Compatability
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
iTunes
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Apple Application Support (64-bit)
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Miracast Virtual Audio 353.30
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Apple Mobile Device Support
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iCloud
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00002DEC
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 000033B0
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00002A68
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00002F80
C:\Program Files (x86)\Dropbox\Client\74.4.115\QtWebEngineProcess.exe 000037D8
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000031C4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000204C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D7C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003D74
C:\Program Files\LGHUB\lghub.exe 00001748
C:\Program Files\LGHUB\lghub_agent.exe 00002B1C
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 000028C4
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 000028B4
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 0000281C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002964
C:\Program Files\Mozilla Firefox\firefox.exe 00000AFC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000001B8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000019B4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002750
C:\Program Files\VIA XHCI UASP Utility\usb3Monitor.exe 00002888
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002420
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002438
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000B1C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1904.42.0_x64__8wekyb3d8bbwe\Calculator.exe 000026C8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003AE4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002474
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000029A8
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002880
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003524
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 000039E4
C:\Users\brian_000\AppData\Local\Akamai\netsession_win.exe 00002A20
C:\Users\brian_000\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000037F4
C:\WINDOWS\Explorer.EXE 00001F88
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003AEC
C:\WINDOWS\system32\DllHost.exe 000028B8
C:\WINDOWS\system32\SettingSyncHost.exe 00000EBC
C:\WINDOWS\system32\conhost.exe 00002054
C:\WINDOWS\system32\sihost.exe 0000139C
C:\WINDOWS\system32\svchost.exe 00002628
C:\WINDOWS\system32\taskhostw.exe 00001910
C:\WINDOWS\system32\wbem\unsecapp.exe 00002DA8
C:\Windows\System32\RuntimeBroker.exe 00003924
C:\Windows\System32\smartscreen.exe 000027C0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003FCC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002350
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000077C

maybe some of your controller interfere with the client.
plug everthing off your computer except mouse and keyboard.

I tried that, and it worked properly.

Then I started plugging various combinations of devices and it seems to be related to the USB receiver for my headset and/or my USB hub.

I plugged in the controller 3rd and it worked. As soon as I plugged the receiver, the controller stopped working. Do a HUB share addresses with other USB ports?

deactivate "NVIDIA GeForce Overlay" and try again.

Done as that is not something I would want anyways, but I don't think that is/was the cause.

I have it all back and functioning as proper again. I isolated it to plugging my controller into the USB Hub. Makes sense as it is the newest device I have just started plugging in this weekend. I have to put it into a dedicated spot on the front of the PC or it all locks up.

No clue why it would act that way.

Scratch that.. logged in again and suddenly it all locked up again.

All the things you have plugged in are pulling more power than the USB can provide. You need a "wall wort" power supply to plug into your USB hub to give it more power. Standard 1.0 USB only provides 0.5 Amps. Mouse 0.1 A + Keyboard 0.1 A + xbox controller 0.4 A .... you just exceeded what the USB can provide.

I had four USB devices plugged in my PC and it wouldn't boot. I could plug them in after boot when power requirements were less and it would all work. Sounds like you are in a similar situation. Extra power for the USB fixed it.

Quote:

---

Originally Posted by NosamKin

All the things you have plugged in are pulling more power than the USB can provide. You need a "wall wort" power supply to plug into your USB hub to give it more power. Standard 1.0 USB only provides 0.5 Amps. Mouse 0.1 A + Keyboard 0.1 A + xbox controller 0.4 A .... you just exceeded what the USB can provide.

I had four USB devices plugged in my PC and it wouldn't boot. I could plug them in after boot when power requirements were less and it would all work. Sounds like you are in a similar situation. Extra power for the USB fixed it.

---

It only happens when in the game though. If it was a power problem, I would expect to see that through various systems and applications.

When you fire up the game your graphics card draws more power when it start doing the graphics and sound.
I chased random shutdowns for weeks and had two root causes.
* One was too many USB items on the same plug (wouldn't boot with them all plugged in - fixed with wall wort)
* Charging my phone. When the phone switched to full current draw (fast charge) it would make the system reboot but only when FFXIV was on. Phone now on its' own wall wort.

Does this happen with the benchmark program or only the live game?

The only other thing I see is "NVIDIA GeForce Overlay". You could try turning that off.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response. Are you still experiencing this issue?

When exactly did this first start happening? Do you recall anything changing/updating on your PC that coincides with this? Does removing the USB hub entirely change the issue?

Just in case, you may want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!