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  1. #1
    Player
    PellasLamorack's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Pellas Lamorack
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70

    Keyboard, Mouse, and Controller not Responding on PC

    Hello,

    I am looking for some help on a sudden issue I have. When I launch the game and hit the title screen the game does not seem to register my keyboard, mouse, or game controller on my PC.

    I am able to get it to register the mouse if I unplug and plug it back in (it is wireless so I can quickly do this at the mouse ad not the computer), but this is a lousy work around. It does not work for my controller however.

    When I leave the game, I have full functionality of mouse and keyboard and the controller registers inputs int he Windows Game Controllers tool.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\brian_000\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local;<local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i3-4370 CPU @ 3.80GHz (4 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS BIOS Date: 08/19/14 10:58:16 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8137.707MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 12233.707MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 466.847GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4053.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4068.854 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (3- Logitech G935/G933s Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {B216C925-A31D-4527-8131-B7F8FF2F2642}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7966B05E-6BC6-45EF-B645-B8008D3BBEAC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0B342F60-4407-11E9-8001444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0B398690-4407-11E9-8002444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0B39ADA0-4407-11E9-8003444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C98E2F40-383C-11E5-8002444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C98F40B0-383C-11E5-8003444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B73619C0-8F81-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {C98F67C0-383C-11E5-8004444553540000}
    SYSTEM_INPUT_NAME G700 Laser Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C9900400-383C-11E5-8005444553540000}
    SYSTEM_INPUT_NAME G700 Laser Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C9902B10-383C-11E5-8006444553540000}
    SYSTEM_INPUT_NAME G700 Laser Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Mail
    Inbox - Yahoo ‎- Mail
    Calculator
    Calculator
    Microsoft Store
    Microsoft Store
    NVIDIA GeForce Overlay
    Keyboard issues - Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    The Lord of the Rings Online™ v1903.0058.2732.4095
    Adobe Creative Cloud
    Adobe Flash Player 32 NPAPI
    Battle.net
    Caesar™ IV
    Diablo III
    Dropbox
    GameStop App
    Google Chrome
    VIA Platform Device Manager
    Norton Security
    OpenAL
    Origin
    Adobe Photoshop CC 2017
    Steam
    Sid Meier's Civilization V
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    MySQL Connector/ODBC 3.51
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Platform
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Skype for Business Web App Plug-in
    Star Wars: The Old Republic
    Google Update Helper
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Realtek Ethernet Controller Driver
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Microsoft Visual C++ 2005 Redistributable
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Dragon Age: Origins
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    GameStop App
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Google Talk Plugin
    EPSON XP-400 Series Printer Uninstall
    Logitech Gaming Software 9.02
    Mozilla Firefox 67.0.2 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Baldur's Gate: Enhanced Edition
    Baldur's Gate II: Enhanced Edition
    Pillars of Eternity
    Fantasy Grounds Demo
    Icewind Dale: Enhanced Edition
    Fallout 4
    FINAL FANTASY IX
    STAR WARS™ Rebellion
    Rome: Total War
    The Elder Scrolls V: Skyrim Special Edition
    Dungeon Painter Studio
    Neverwinter Nights: Enhanced Edition
    Wonderdraft version 1.0.3.4
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Logitech G HUB
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Logitech Gaming Software
    Star Wars Rebellion Compatability
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    iTunes
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Apple Application Support (64-bit)
    NVIDIA Ansel
    NVIDIA Control Panel 430.86
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.94
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA Miracast Virtual Audio 353.30
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.94
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Apple Mobile Device Support
    Intel® Trusted Connect Service Client
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    iCloud
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00002DEC
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 000033B0
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00002A68
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00002F80
    C:\Program Files (x86)\Dropbox\Client\74.4.115\QtWebEngineProcess.exe 000037D8
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000031C4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000204C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D7C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003D74
    C:\Program Files\LGHUB\lghub.exe 00001748
    C:\Program Files\LGHUB\lghub_agent.exe 00002B1C
    C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 000028C4
    C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 000028B4
    C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 0000281C
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002964
    C:\Program Files\Mozilla Firefox\firefox.exe 00000AFC
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000001B8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000019B4
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002750
    C:\Program Files\VIA XHCI UASP Utility\usb3Monitor.exe 00002888
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002420
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002438
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000B1C
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1904.42.0_x64__8wekyb3d8bbwe\Calculator.exe 000026C8
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003AE4
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002474
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000029A8
    C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002880
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003524
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 000039E4
    C:\Users\brian_000\AppData\Local\Akamai\netsession_win.exe 00002A20
    C:\Users\brian_000\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000037F4
    C:\WINDOWS\Explorer.EXE 00001F88
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00003AEC
    C:\WINDOWS\system32\DllHost.exe 000028B8
    C:\WINDOWS\system32\SettingSyncHost.exe 00000EBC
    C:\WINDOWS\system32\conhost.exe 00002054
    C:\WINDOWS\system32\sihost.exe 0000139C
    C:\WINDOWS\system32\svchost.exe 00002628
    C:\WINDOWS\system32\taskhostw.exe 00001910
    C:\WINDOWS\system32\wbem\unsecapp.exe 00002DA8
    C:\Windows\System32\RuntimeBroker.exe 00003924
    C:\Windows\System32\smartscreen.exe 000027C0
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003FCC
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002350
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000077C
    (0)
    Last edited by PellasLamorack; 06-17-2019 at 04:22 PM.

  2. #2
    Player
    DarkArvan's Avatar
    Join Date
    Aug 2013
    Posts
    321
    Character
    Flint Vega
    World
    Raiden
    Main Class
    Pictomancer Lv 100
    maybe some of your controller interfere with the client.
    plug everthing off your computer except mouse and keyboard.
    (0)

  3. #3
    Player
    PellasLamorack's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Pellas Lamorack
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    I tried that, and it worked properly.

    Then I started plugging various combinations of devices and it seems to be related to the USB receiver for my headset and/or my USB hub.

    I plugged in the controller 3rd and it worked. As soon as I plugged the receiver, the controller stopped working. Do a HUB share addresses with other USB ports?
    (0)
    Last edited by PellasLamorack; 06-17-2019 at 09:26 PM.

  4. #4
    Player
    xxmajexx's Avatar
    Join Date
    Sep 2013
    Posts
    124
    Character
    Zelika May
    World
    Shiva
    Main Class
    White Mage Lv 100
    deactivate "NVIDIA GeForce Overlay" and try again.
    (0)

  5. #5
    Player
    PellasLamorack's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Pellas Lamorack
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    Done as that is not something I would want anyways, but I don't think that is/was the cause.

    I have it all back and functioning as proper again. I isolated it to plugging my controller into the USB Hub. Makes sense as it is the newest device I have just started plugging in this weekend. I have to put it into a dedicated spot on the front of the PC or it all locks up.

    No clue why it would act that way.


    Scratch that.. logged in again and suddenly it all locked up again.
    (0)
    Last edited by PellasLamorack; 06-17-2019 at 09:53 PM.

  6. #6
    Player
    NosamKin's Avatar
    Join Date
    Jun 2017
    Location
    Limsa
    Posts
    212
    Character
    Nosam Kin
    World
    Sargatanas
    Main Class
    Summoner Lv 80
    All the things you have plugged in are pulling more power than the USB can provide. You need a "wall wort" power supply to plug into your USB hub to give it more power. Standard 1.0 USB only provides 0.5 Amps. Mouse 0.1 A + Keyboard 0.1 A + xbox controller 0.4 A .... you just exceeded what the USB can provide.

    I had four USB devices plugged in my PC and it wouldn't boot. I could plug them in after boot when power requirements were less and it would all work. Sounds like you are in a similar situation. Extra power for the USB fixed it.
    (0)

  7. #7
    Player
    PellasLamorack's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Pellas Lamorack
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    Quote Originally Posted by NosamKin View Post
    All the things you have plugged in are pulling more power than the USB can provide. You need a "wall wort" power supply to plug into your USB hub to give it more power. Standard 1.0 USB only provides 0.5 Amps. Mouse 0.1 A + Keyboard 0.1 A + xbox controller 0.4 A .... you just exceeded what the USB can provide.

    I had four USB devices plugged in my PC and it wouldn't boot. I could plug them in after boot when power requirements were less and it would all work. Sounds like you are in a similar situation. Extra power for the USB fixed it.
    It only happens when in the game though. If it was a power problem, I would expect to see that through various systems and applications.
    (0)

  8. #8
    Player
    NosamKin's Avatar
    Join Date
    Jun 2017
    Location
    Limsa
    Posts
    212
    Character
    Nosam Kin
    World
    Sargatanas
    Main Class
    Summoner Lv 80
    When you fire up the game your graphics card draws more power when it start doing the graphics and sound.
    I chased random shutdowns for weeks and had two root causes.
    * One was too many USB items on the same plug (wouldn't boot with them all plugged in - fixed with wall wort)
    * Charging my phone. When the phone switched to full current draw (fast charge) it would make the system reboot but only when FFXIV was on. Phone now on its' own wall wort.

    Does this happen with the benchmark program or only the live game?

    The only other thing I see is "NVIDIA GeForce Overlay". You could try turning that off.
    (0)

  9. #9
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    I apologize for the delay in our response. Are you still experiencing this issue?

    When exactly did this first start happening? Do you recall anything changing/updating on your PC that coincides with this? Does removing the USB hub entirely change the issue?

    Just in case, you may want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)