Very high ping

Hello, good evening. I'm having trouble with the routing to the server. A month ago i've contacted my ISP and complained about the routing to the servers being around 400ms or higher. I have no idea but it lowered again to 210ms in a week, the normal ping for southeast of Brazil. And now it went up again and its around 300ms . I've contacted my ISP another time but they said it's away from their management.

I've done a tracert to the servers:

tracert 204.2.229.9

1 1 ms 1 ms 1 ms 192.168.18.1
2 4 ms 4 ms 3 ms 172.16.255.4
3 4 ms 3 ms 4 ms 10.0.0.5
4 7 ms 7 ms 6 ms 138.204.200.185
5 7 ms 7 ms 6 ms 170.80.68.14
6 16 ms 15 ms 15 ms 218.30.38.81
7 21 ms 26 ms 22 ms 59.43.247.13
8 26 ms 21 ms 22 ms te0-7-0-21-grasaoeq1.red.telefonica-wholesale.net [213.140.50.14]
9 23 ms 25 ms 29 ms 5.53.6.61
10 120 ms 125 ms 126 ms 94.142.98.177
11 124 ms 124 ms 126 ms 84.16.15.129
12 126 ms 127 ms 129 ms 84.16.14.189
13 284 ms 282 ms 292 ms ae-4.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.45]
14 294 ms 293 ms 294 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
15 293 ms 285 ms 297 ms ae-6.r20.miamfl02.us.bb.gin.ntt.net [129.250.3.141]
16 299 ms 301 ms 298 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
17 300 ms 299 ms 312 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
18 322 ms 311 ms 307 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
19 306 ms 305 ms 307 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
20 368 ms 400 ms 320 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
21 421 ms 310 ms 313 ms 204.2.229.234
22 304 ms 304 ms 317 ms 204.2.229.9


Is there a way to fix this? :(

Thank you!

Unfortunately it's because you're route to the SE servers is going via Spain. Specifically hops 10, 11 and 12.

Either your ISP needs to change your routing (but they probably won't...) or you'll have to use a 3rd party VPN solution to do it yourself :(

in which country to you live?
if your in europe, why you playing on US servers?

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

As worldofneil mentioned, it looks like you are being routed through Europe before connecting to the North American Data Center. This is probably the reason for your high ping. Unfortunately, you have little direct control on how you connect to any one particular server. As such, I'd suggest contacting your ISP again to see what they can do about it.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.