Can't get in to the game

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12-31-2018, 08:48 PM
SputnikNStuff

Can't get in to the game

I tried to log in the game and i was greeted with this message here: https://imgur.com/xWZNm4E

Is there any way to fix this?
01-01-2019, 11:32 AM
catato

try going into config (on launcher) and turning off dx11 then login.. if that doesn't work then i'm not sure sorry! D:
01-02-2019, 04:34 AM
SputnikNStuff

Same error message :/
01-03-2019, 07:58 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in my response. When did this first start happening? Did anything change or update on your PC that coincides with this?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
01-04-2019, 06:41 AM
SputnikNStuff

It happened a day after i managed to play the game, i thought it was doing fine but it seems it just stopped working.

also by System Report i hope you mean this here:

PHP Code:

-=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64 bits (6.2, Compilação 9200) (17134.rs4_release.180410-1804) SYSTEM_CPU AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G (2 CPUs), ~3.0GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 2 SYSTEM_CORE_PHYSICS 2 SYSTEM_BIOS V1.02 SYSTEM_LANGUAGE português (Definição regional: português) SYSTEM_MEMORY 11733.367MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 13525.367MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.398GB SYSTEM_FREEDISC_SPACE 635.598GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.917GB SYSTEM_FREEDISC_SPACE 1422.861GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS AMD Radeon(TM) R5 Graphics SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x98E4) SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc. SYSTEM_GRAPHICS_VRAM 499.508 MB SYSTEM_GRAPHICS_SHARED_VRAM 5866.684 MB SYSTEM_GRAPHICS_DAC Internal DAC(400MHz) SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0331246.inf_amd64_7dbd15b8c381571a\B330925\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331246.inf_amd64_7dbd15b8c381571a\B330925\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331246.inf_amd64_7dbd15b8c381571a\B330925\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331246.inf_amd64_7dbd15b8c381571a\B330925\amdxc64.dll SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.12019.1010 SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2018 00:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Altifalantes (Realtek High Definition Audio) SYSTEM_SOUND_DEVICE_ID {943AEF2B-C547-42CA-B96C-3A9EA5EC7ED4} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8122 SYSTEM_SOUND_DRIVER_LANGUAGE Inglês SYSTEM_SOUND_DRIVER_DATE 4/13/2017 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Rato SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Teclado SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {38155020-A978-11E7-8003444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {38155020-A978-11E7-8006444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {3817C120-A978-11E7-8008444553540000} SYSTEM_INPUT_NAME Launch Manager Wireless Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {3817C120-A978-11E7-800A444553540000} SYSTEM_INPUT_NAME Launch Manager Wireless Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
01-04-2019, 07:16 AM
Dynratygus

Thank you for the information!

Has the Direct X crash happened before? Also have any changes or updates to the computer been made? Also what are somethings you have tried to resolve the issue?

Hope to see you online!
01-04-2019, 09:23 AM
SputnikNStuff

Quote:

Has the Direct X crash happened before?

First time actually

Quote:

have any changes or updates to the computer been made?

not that i remember, my computer has been the same in between me playing the game and this error happening.

Quote:

what are somethings you have tried to resolve the issue?

Until now i tried to turn off directX11 like the user above suggested and it didn't worked.
01-05-2019, 05:12 AM
Einmimiria

Thank you for the reply SputnikNStuff.

Your PC might not hit the minimum requirements for the game. Unfortunately, the description for AMD APUs are a little vague so i can't get an exact comparison. This may be causing your crashing, even if you were able to get it to work before.

I also noticed that your graphics card drivers are a little out of date. You may want to update them and see if that makes any difference.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!