90002 Error Post Character Selection

Hello~

I switched from PS4 to PC ~2 weeks ago and have been unable to play the game due to being disconnected. After character selection I get “Connection with server was lost [90002]” while on the loading screen. On occasion, my character will load in game for ~10–15s before getting a 90001 or 90002 error. My PC is on a wireless connection, but my PS4 is also connected to the same router which I can play on without any issues.

I have tried logging in as different characters; created a character on a non–U.S. World/Server (Elemental/Couerl) to see if it was just my connection to Primal/Hyperion, and disabled the Private Firewall (Windows). I also tried the IE settings from this thread: http://forum.square-enix.com/ffxiv/t...02-disconnects

I don’t know what else to check for and hope someone can help out. :)

Eblen, thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have you tried using an Ethernet cable? A wired connection should give a more stable connection. Have you tried port forwarding? If not, please provide the following:

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Hope to see you online!

Thanks for responding, Dynratygus.

Connecting via Ethernet cable is, unfortunately, not an option for me. My PS4 is on the same wireless connection and is perfectly stable when playing—not sure if that debunks wired vs wireless stability, though. Opening the ports, disabling startup apps, and rebooting didn’t seem to do anything.

I accidentally discovered when playing at default resolution I’m able to stay connected, however I’m only standing idle or walking in town and still see frequent drops in Sending/Receiving to 0 — sometimes simultaneously. Anytime I make the game resolution fullscreen (either bordered or borderless window mode) I get disconnected almost immediately.

Edit: Here's trace route and system info

Trace Route

Code:

Tracing route to 204.2.229.10 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms dsldevice.attlocal.net 2 5 ms 8 ms 5 ms 76-244-36-1.lightspeed.sntcca.sbcglobal.net [76.244.36.1] 3 2 ms 1 ms 1 ms 71.148.135.240 4 2 ms 2 ms 5 ms 71.145.0.246 5 3 ms 5 ms 2 ms 12.83.39.149 6 4 ms 6 ms 5 ms 12.122.149.137 7 5 ms 6 ms 5 ms 192.205.37.58 8 5 ms 5 ms 5 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2] 9 9 ms 9 ms 8 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57] 10 9 ms 9 ms 9 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 11 9 ms 9 ms 9 ms 204.2.229.234 12 9 ms 8 ms 8 ms 204.2.229.10 Trace complete.

System Info

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Will\Documents FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434) SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8 SYSTEM_BIOS 1.00 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 32706.230MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 37570.230MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.911GB SYSTEM_FREEDISC_SPACE 818.666GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 11048.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 16353.115 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 1600 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_522707e285e4e8f0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_522707e285e4e8f0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_522707e285e4e8f0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_522707e285e4e8f0\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1170 SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2018 16:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio) SYSTEM_SOUND_DEVICE_ID {E60A29BA-E335-4D8B-BA19-F11B49E07139} SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 9/25/2018 00:00:00 SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio) SYSTEM_SOUND_DEVICE_ID {49C16D1E-D54F-40EC-BE62-D16E0CE82107} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8549 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 10/2/2018 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07F03B10-0234-11E9-8001444553540000} SYSTEM_INPUT_NAME SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07FFCB70-0234-11E9-8004444553540000} SYSTEM_INPUT_NAME Magic Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07FFCB70-0234-11E9-8005444553540000} SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07FFF280-0234-11E9-8006444553540000} SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {08001990-0234-11E9-8007444553540000} SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {08001990-0234-11E9-8008444553540000} SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {08001990-0234-11E9-8009444553540000} SYSTEM_INPUT_NAME H100i Platinum SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FINAL FANTASY XIV Microsoft Edge Microsoft Edge Microsoft Edge Microsoft Store Microsoft Store -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Creative Cloud Adobe Illustrator CC 2019 ASUS GPU TweakII NVIDIA Stereoscopic 3D Driver Origin Adobe Photoshop CC 2019 Razer Chroma SDK Razer Synapse Intel(R) Wireless Bluetooth(R) Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 ASUS GPU TweakII FINAL FANTASY XIV - A Realm Reborn Intel Extreme Tuning Utility Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft VC++ redistributables repacked. Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810 Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810 MSI MysticLight Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Intel(R) Trusted Connect Services Client Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Intel® PROSet/Wireless Software Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Intel(R) Chipset Device Software Intel(R) Trusted Connect Service Client x86 Intel Extreme Tuning Utility Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810 OnScreen Control Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Realtek High Definition Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 SimCity™ Intel® PROSet/Wireless Software Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 CPUID CPU-Z MSI 1.86 Mozilla Firefox 64.0 (x64 en-US) Mozilla Maintenance Service Intel(R) Network Connections 23.2.0.1006 Intel(R) Chipset Device Software Microsoft Visual C++ 2005 Redistributable (x64) Intel(R) Management Engine Components Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Intel(R) Network Connections 23.2.0.1006 Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Intel(R) Management Engine Components Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Intel(R) PRO/Wireless Driver Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Update for Windows 10 for x64-based Systems (KB4023057) Microsoft VC++ redistributables repacked. Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 NVIDIA Ansel NVIDIA 3D Vision Driver 411.70 NVIDIA Control Panel 411.70 NVIDIA Graphics Driver 411.70 NVIDIA GeForce Experience 3.16.0.140 NVIDIA Optimus Update 34.0.0.0 NVIDIA Update 34.0.0.0 NVIDIA SHIELD Streaming NVIDIA Install Application NVIDIA NGX 1.2.8 NVIDIA ABHub NVIDIA Backend NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVIDIA NetworkService Container NVAPI Monitor plugin for NvContainer NVIDIA Session Container NVIDIA User Container NVIDIA Display Container NVIDIA Display Container LS NVIDIA Display Watchdog Plugin NVIDIA Display Session Container NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Telemetry Container NVIDIA Virtual Host Controller Nvidia Share NVIDIA ShadowPlay 3.16.0.140 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA Virtual Audio 4.11.1 Intel(R) Trusted Connect Service Client x64 Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Intel(R) Management Engine Driver Microsoft SQL Server Compact 4.0 SP1 x64 ENU CTP1 Intel(R) Management Engine Components -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000026B8 C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002BD8 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002D5C C:\Program Files\Mozilla Firefox\firefox.exe 000024C4 C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CE8 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000029AC C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002244 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002B44 C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001134 C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000EC8 C:\WINDOWS\Explorer.EXE 0000193C C:\WINDOWS\system32\ApplicationFrameHost.exe 000005B4 C:\WINDOWS\system32\DllHost.exe 00002430 C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002C7C C:\WINDOWS\system32\NOTEPAD.EXE 00000980 C:\WINDOWS\system32\SearchProtocolHost.exe 00002F04 C:\WINDOWS\system32\SettingSyncHost.exe 000022F4 C:\WINDOWS\system32\browser_broker.exe 000027AC C:\WINDOWS\system32\conhost.exe 000026C4 C:\WINDOWS\system32\sihost.exe 00001510 C:\WINDOWS\system32\svchost.exe 000033FC C:\WINDOWS\system32\taskhostw.exe 00001658 C:\Windows\SysWOW64\muachost.exe 00002F94 C:\Windows\System32\GameBarPresenceWriter.exe 00000B00 C:\Windows\System32\MicrosoftEdgeCP.exe 00000B24 C:\Windows\System32\RuntimeBroker.exe 00001FE8 C:\Windows\System32\smartscreen.exe 00002E78 C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001128 C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000251C C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000033E0 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E1C C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D24

Good morning Eblen,

Thank you for the information! So based on the trace rout it doesn't seem like any packets are lost. You also mention changing the screen resolution? Has this affected the connection before? Also could you try disabling full screen? Please use the following instructions:

- Right click the game launcher
- Click " Properties" and then click " Compatible"
- Check " Disable full screen"

Please keep us updated on the situation and hope to see you online!

Are you referring to "Disable fullscreen optimization"? If so, I checked that box for both launcher and ffxivdx11.exe, but the disconnects still happened.

I played around with the resolution settings some more and think that it's somehow related to the resolution the game is booted at. When I boot using the default game resolution (1280x720) everything seems to work fine. When I boot the game at 3840x1600, I get the 9000x errors. What could be causing the game to throw a 9000x error based on the games booted resolution?

Ok, so I can confirm that my disconnects are happening from graphic/resolution settings. I am able to play with the following resolution + graphic setting combinations:
1280x720 at Maximum

1920x1080 at High (laptop)

~~2560x1080 at High (laptop)~~ Edit: this doesn't work afterall, 90k error at Rank S hunt mob

I get disconnected within 10 seconds of changing the graphic settings higher than what’s listed per resolution, for example 1920x1080 at Maximum settings will give me a 9000x error.

Any idea why I’m unable to play at higher resolution/settings given my PC specs are capable of playing at 3840x1600 with max settings?

Thank you for the reply,

I apologize for the delay in my response. Disconnects can be caused by a variety of different problems. Performance for FFXIV on your system may drop at higher settings due to network issue or if drivers are not up to date. It could be happening for a number of different reasons. As the game constantly has new content and various things added, it will use new and more recent drivers. Due to that, drivers on computers will need to be kept updated a well.

Also does this issue with the disconnect happen on DirectX 11 or 9?

Hope to see you online!

Hi Dynratygus, Drivers (both wireless and graphic) are up to date. This is happening with DirectX 11.