DDoS attack killed my Palace of the Dead file

Hullo! Tonight at around 8:55 pm EST me and my group were running in our fixed palace of the dead party when the attack happened and destroyed the server. Sadly, this counted as us having a KO and when we logged in, our save file was garbage. We did not die in the instance, we didn't even come close. We were standing in a hallway and suddenly the data center went down.

Now, normally I wouldn't be posting this kind of thing if it were a case of us all disconnecting for various reasons, but this was completely on the SE side of things and we couldn't have done anything about it. My group was wondering if there was any way to roll back our save file back to 171 (We were only on 172) so we might continue our climb. Our entire reason for going in was to get the night pegasus for a good friend of ours and we'd really like to continue with that goal.

My assumption is that a rollback on the save file is entirely possible, seeing as how it can keep track of all the information including pomanders. Please assist us, we really want to do this nice thing for our friend. We all still have our save file there, none of us have deleted it yet.

Sincerely, Midian Kurono of Balmung

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, rolling back the save file is not a service we provide for a situation like this. What most likely happened is that the server didn't register that you had disconnected, then you character was defeated before you were able to reconnect.

It's an unfortunate situation, but we wouldn't be able to alter the save file in any way.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have to say that is sincerely wrong for you not to restore that save. This was not an error based on the player's fault, this was an issue with SE's servers being attacked to cause this fault. As a provider of service where money is paid, this is not an out of the question request and has nothing to do with "it's not a service that is provided" which is a cop out response. We've been dealing with all kinds of server issues that are with your internet provider so the least you can do is restore the save file for the man based on YOUR server being attacked which caused the issue. Quit kicking back and putting the blame on someone else and take responsibility and fix issues instead of saying oh not our problem. If the security was where it needed to be, DDoS attacks would never have happened as these are very low level attacks. Yes it comes from multiple places but a bit of security that should have been there all along would have fixed this. It makes me wonder if all this time the even lower level of DoS and causing issues then. It's very upsetting to read responses like this where there is a lack of taking care of customers who pay you for a service and all we hear is it's not our fault, deal with it as we won't do anything about it. Come on now!

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Originally Posted by Leviathan1usa

I have to say that is sincerely wrong for you not to restore that save. <wall of text>

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Or, y'know, they don't have the tools to roll back one specific PotD save file, without doing a server roll back to before the OP got disconnected.

I'm sure the other thousands of players on Balmung would be just fine with losing anything they've progressed on, just so one player can continue on from floor 171.

Well its an error of the system, a dc there should just roll back the save and not make it useless...

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Originally Posted by Nezerius

Or, y'know, they don't have the tools to roll back one specific PotD save file, without doing a server roll back to before the OP got disconnected.

I'm sure the other thousands of players on Balmung would be just fine with losing anything they've progressed on, just so one player can continue on from floor 171.

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From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

i wouldn't even attempt to continue a solo potd save file during this ddos era

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Originally Posted by Leviathan1usa

From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

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That doesn't mean that GMs have any ability to invoke such actions.
As they HAVE rolled back server states before, it seems to be an all-or-nothing sort of deal.

Gms on other f2p mmos has why can't they fix them here. When played Tera online they had no problem restoring a deleted item, restoring a deleted character, seen them even teleport players out of a bugged area where wouldn't let you leave. Don't see why they can't fix a simple save here. Tells me there support for this game is very bad if they can't even do what other gms can on f2p games.

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Originally Posted by Leviathan1usa

From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

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Then your feedback would be for the Devs to adjust the PotD system to allow GMs to restore saves. It's a tricky rabbit hole with a lot of trust held on the player about how valid restoring their save is (force DCing for example).

In any case, don't blame the GM, they are just doing their job, and relaying what they do and don't have the power to do.