Requesting a free month. Please?

Hi

I'm not here to blame SE, nor the people working for SE anyway. DDOS seems to be "normal" nowadays it seems, whatever the platform or the online game you're playing on. I genuinely enjoy FF14 alot since it has been release, but I gotta say that right now the situation is terrible. Just a little reminder, some people are working and obiouvsly are playing during evening to prog, farm or just play and enjoy their favorite game.
And of course some people are not working, but in the end we're ALL paying each month for that game, for that service. Hell if I know, some are even paying cosmetics items on the mogstation, premium phone apps or retainers...
As someone who's paying monthly for something that I just want to enjoy whenever I got the time, I wish as players we could get something for what is happening now.
Its only fair to give something to your customers to lower the impact on the problems the servers are having. A free month isnt much to be honest, but if you guys at SE actually respect just a little your playerbase, its more about the gesture than the money itself, taking care of it while you're fixing the problem.

Because at the end of the day, we, as players are here to enjoy the game, and nobody cares about the lags or even the DDOS.
I'll be rude, but SE, its your job, and we're all throwing each month money for it to be done.

If the ToS can get around compensation by claiming "act of God", then I think we're pretty shit out of luck. They'll suspend housing demolition or give us a couple of days at most. Don't expect anything more.

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Originally Posted by CorbinDallas

If the ToS can get around compensation by claiming "act of God", then I think we're pretty shit out of luck. They'll suspend housing demolition or give us a couple of days at most. Don't expect anything more.

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Truthfully if circumstance gets so bad, then no amount of ToS will protect them, simply put because at that time it'd be a case of them needing to do damage control.


Personally, if they give Hilda's hairstyle of Yotsuyu's outfit then I'm GUUUUUUUUD

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Originally Posted by Kaurhz

Truthfully if circumstance gets so bad, then no amount of ToS will protect them, simply put because at that time it'd be a case of them needing to do damage control.


Personally, if they give Hilda's hairstyle of Yotsuyu's outfit then I'm GUUUUUUUUD

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But they aren't that bad. So I see no point for demands for compensation like this. I know loads of people still playing comfortably, it's not like the entirety of Chaos is dead, it's still arguably only a minority having issues, it just seems like way more due to how (rightfully) vocally upset they're being.

Very little will likely happen, unfortunately.

MMO's are lagging behind when it comes to customer care and public relations. Last month I ordered some items from a luxury supermarket so I could host a dinner party. A couple of the items were not in stock and the terms of service stated that they would be replaced with something equivalent to their value and as similar as possible to the original product. When I went to the store to pick up my order they had replaced things sufficiently, yet they apologised and also threw in a free bottle of wine and a box of chocolates as compensation. They didn't need to do it, yet it was a pleasant gesture.

As far as FFXIV is concerned...service has been interrupted for a great many players. Plans have been disrupted. Progress has been lost. Compensation isn't owed due to the wording of the terms of service but it would be a lovely gesture for an in-game item to be sent to every player as a little 'thank you' for sticking with the game even during turbulent times. It'd do wonders for PR if nothing else.

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Originally Posted by CorbinDallas

But they aren't that bad. So I see no point for demands for compensation like this. I know loads of people still playing comfortably, it's not like the entirety of Chaos is dead, it's still arguably only a minority having issues, it just seems like way more due to how (rightfully) vocally upset they're being.

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Granted I personally agree and don't see it as that bad, and see it as hyperbole. But we'll see, issue can just as easily aggregate overtime.

Mind you, I'd much rather they just use that expense into actually improving their infrastructure, and pursuing legal means. Of course talking under the assumption it isn't an attack on the ISPs.. Though it probably is.

The only time I've seen them give compensation of any kind is when the game completely was down for more than 24 hours. It's highly unlikely you're going to see anything.

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

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Originally Posted by Xtrasweettea

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

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If you complain to your ISP about intermittent connectivity, especially due to their infrastructure problems, you will usually be compensated with free month(s) of service. Please do not shill for corporations.

Quote:

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Originally Posted by Xtrasweettea

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

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So whatever happens I have to agree to get my free time get sucked in?