Loaded into the Doman enclave on Main and game crashed but i can access alt just fine

I was starting the new MSQ Story and went from rising stones to doman enclave via teleport and my game crashed blaming direct x11. I reinstalled drivers and same issue but then i tried to access my alt char on the same server and it works without an issue. I read online that this is common and they just need to move my char, how do i go about getting support for this?

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, our ability to move characters is a common misconception. We cannot provide that service. If it is only affecting one character, I'd suggest deleting the locally saved files from the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV). If there is a corrupt file here associated with your character, it may be causing this crash.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!