Greetings everyone,
Apologies for the delay in sharing a response regarding this matter.
From our investigations, we have not found cases where housing demolition warning emails were not sent to users who were approaching an estate demolition deadline. To ensure that important notifications such as these are received, we ask you to confirm that your email address is up to date in your Square Enix account settings.
However, if you feel there was an issue regarding your estate being demolished erroneously then it is imperative that you submit a detailed bug report (either via the
official forum,
(NA) Support Center/
(EU) Support Centre, or an in-game GM call) so that the team can do a thorough investigation. We would need information from those affected directly to ensure we gather as much pertinent information as possible.