Character name not showing on the Feast tournament finalists page

Hello! I was asked by SE Support to post this here (Ticket #t8698846:57dc) in the hopes of finding a resolution. It is not technically "in-game" but it relates to the game.

(As a note to the community team, you are welcome to remove the other posts I made about this before being told by support where to make this thread - I don't want to add to your workload!)

My issue is that my character's name does not appear in the Feast Tournament finalists listing, despite meeting all of the criteria to be there.

My team was #9 on the Primal Data Center. Our team name is 'Boom, Headshot!" We scored 294 and the team has been, and is still active.

If you click here to see the team roster on the official site, you will see my character, Feral Savage, is the third one down.

I am listed with my other teammates:
Alhanelem Amidatelion
Commando Vik
Ryujin Oso
Snow Villiers

On that page. However, I am not listed with my teammates on the final results page for Primal:
https://na.finalfantasyxiv.com/lodes...dcgroup=Primal

I meet all of the eligibility requirements and rules, so I'm not sure why I would be missing from the list. I am in the U.S., I'm over 18, I've had a qualifying subscription with no lapses since I joined in 2014.

When I contacted a GM to ask about this, GM Dahnusore kindly responded to me and said that according to my account details, there is no reason why I shouldn't be there, and then suggested posting on the forum for help.

Here is the information you should need according to your template:

Date & Time: Friday, August 24th
Frequency: Ongoing
World name: Leviathan
Character name: Feral Savage
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: 70, Dragoon
Party or solo: PVP Team
In-game time: n/a
Area and coordinates: n/a
Housing: n/a
Steps:
1. I joined the Boom, Headshot! PVP team in January of 2018, when the team was officially formed.
2. I participated in 20+ PVP matches with this team. My character has always been part of this team.
3. We ultimately ranked 9 out of 10 on the North American Feast Tournament, however I am no longer listed with my team. This is my only character that is part of a PVP team on the entire data center, and the only one that ranked on the leaderboard.

Connection Specs
- Type of internet connection/provider: n/a
- Modem maker/model number: n/a

■ PS4 Specs
PS4 Pro

Information About the Peripherals You Are Using
None

Thank you in advance for your assistance!