All Chaos Data Center Worlds Technical Difficulties (Jun. 21)

We are currently addressing technical difficulties that are preventing players from accessing Chaos data center Worlds.

As this issue may also affect transfers to all Worlds, the World transfer service has been temporarily halted.

In addition, The Lodestone login feature is being affected as well, and so has been temporarily set to maintenance status.

We apologize for any inconvenience this may be causing, and we thank you for your patience and understanding.

[Date & Time]
From Jun. 21, 2018 2:25 a.m. (PDT)
From Jun. 21, 2018 9:25 (GMT)
From Jun. 21, 2018 10:25 (BST)

[Issue Details]
・Unable to log in to Chaos Data Center Worlds
・Unable to World transfer

[Cause]
Under investigation

[Affected Services]
All Chaos data center Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark
・Louisoix
・Omega
World Transfer Service
The Lodestone

*EDIT: Jun. 21, 2018 3:35 a.m. (PDT) / 10:35 (GMT) / 11:35 (BST)
Added information about The Lodestone.

We have an update on the Chaos Data Center Worlds situation.

We have discovered that there has been a major power outage at the EU Data Center, and all functions are inoperable. Currently we are working as quickly as possible to fix the issue, but as several pieces of server and network equipment have been damaged by the power outage, recovery may take some time.

We will keep you updated, and inform you as soon as there is any change in the situation.

We apologize for the inconvenience, and thank you for your patience and understanding.

[Date & Time]
From Jun. 21, 2018 2:25 a.m. (PDT)
From Jun. 21, 2018 9:25 (GMT)
From Jun. 21, 2018 10:25 (BST)

[Issue Details]
・Unable to log in to Chaos Data Center Worlds
・Unable to World transfer
Affected Mog Station Services
・Character Renaming Service
・Purchase of Optional Items
・Item code/Gift code entry

[Cause]
Major power outage at EU Data Center

[Affected Services]
All Chaos data center Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark
・Louisoix
・Omega
World Transfer Service
The Lodestone login feature

*Updated Jun. 21, 2018 7:00 a.m. (PDT) / 14:00 (GMT) / 15:00 (BST)
Additional affected Mog Station services have been added under "Issue Details".

We have an update regarding the Chaos Data Center situation.

We are continually working to fix the issue, but as there are multiple affected areas, we are unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

We sincerely apologize for the inconvenience.

We have another update regarding the Chaos Data Center situation.

While we are continually working on addressing the issue by swapping out the damaged server and network equipment, there are a lot more damaged equipment than we originally suspected, and we are still unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

We sincerely apologize for the inconvenience.

We are pleased to announce that the technical difficulties with all Chaos data center Worlds, have been resolved. The affected World Transfer Services and Mog Station Services have also been recovered.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Jun. 21, 2018 2:25 a.m. to 1:28 p.m. (PDT)
Jun. 21, 2018 9:25 to 20:28 (GMT)
Jun. 21, 2018 10:25 to 21:28 (BST)

[Issue Details]
・Unable to log in to Chaos Data Center Worlds
・Unable to World transfer
Affected Mog Station Services
・Character Renaming Service
・Purchase of Optional Items
・Item code/Gift code entry

[Cause]
Major power outage at EU Data Center

[Affected Services]
All Chaos data center Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark
・Louisoix
・Omega

World Transfer Service
The Lodestone login feature