The game keeps freezing my pc / giving me black monitors

Hello, I'm a returning player and I decided to get back to the game and experience all the new content. I was playing for a couple hours with no problems at all during the first day, but the second day (when I bought the dlc and downloaded it) made playing the game impossible.

So the problem is:

I keep getting crashes with both of my monitors going completely black and the music is still playing. I've gone through several hundred reddit/tech site posts/comments regarding this issue and nothing has helped. Today the game crashed in the Stormblood title screen, freezing my whole computer (no black screen) and after I restarted my pc, the game wouldn't launch anymore giving me the error "Unable to complete version check. [30410][30607][20457][404]". I uninstalled the game and re-downloaded it, solving the check problem.

I've tried turning different options in the game off, tried switching stuff in nvidia control panel, tried downclocking my GPU, tried switching to DX9 and the crashes kept happening. Event logs won't show me anything.

I have uninstalled all of my nvidia drivers and clean installed them again.

Switched the PCI-E cable from my PSU to the GPU with another cable which came with the PSU.

Downloaded all latest Windows updates.

Reset every single configuration on my hardware related to power management / over clocking.

Tried to run the game as administrator.

Re-installed the whole game.

The game keeps crashing/causing my monitors to go black (no signal, cannot even access task manager)

I'm really just running out of options here, the game is running at a solid 80 fps with max graphics and the temperature sits at 60C. Yet it seems like the card is shutting itself down for some reason.

Specs:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Erkka\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180422-1430)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/08/14 09:43:00 Ver: 26.01
SYSTEM_LANGUAGE suomi (Regional Setting: suomi)
SYSTEM_MEMORY 8134.906MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16267.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 13.786GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 76.622GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3811.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 23.5.2018 21:22:22
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3811.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 23.5.2018 21:22:22
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {15EB93D6-9496-4BE3-B004-B1978C6EEBBC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12.7.2013 13:40:58
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {B4229721-F4B5-4C17-9F59-98D9217A10CF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12.7.2013 13:40:58
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8DF3D0-5EAE-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8EB720-5EAE-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8EB720-5EAE-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60D2D530-EDDE-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60D2FC40-EDDE-11E4-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17896540-EE67-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17E89C40-EE67-11E4-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1021D60-4817-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B8B000-C676-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B92530-C676-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B94C40-C676-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B97350-C676-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

ASUSMiniBar
FFXIVLauncher
Untitled - Google Chrome
#bopzzonmeksiko - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Adobe Flash Player 11 ActiveX
Adobe Flash Player 25 PPAPI
Adobe Shockwave Player 12.2
MSI Afterburner 4.5.0
Bandicam
Bandisoft MPEG-1 Decoder
Battle.net
Cheat Engine 6.5
Fiesta Online NA
Game Center 101XP
Google Chrome
Hearthstone
Blade & Soul
League of Legends
Connect
MAGIX Content and Soundpools
MobileWiFi
Mozilla Firefox 42.0 (x86 fi)
Music Maker
NCSOFT Game Launcher
Nexon Launcher
NVIDIA Stereoscopic 3D Driver
Open Broadcaster Software
OpenAL
Overwatch
Overwolf
Pangya (Ntreev USA)
RPG Maker VX RTP
RPG MAKER VX Ace RTP
RivaTuner Statistics Server 7.1.0
Steam
Worms Revolution
Ys Origin
eXceed - Gun Bullet Children
eXceed 2nd - Vampire REX
eXceed 3rd - Jade Penetrate Black Package
Counter-Strike: Source
Garry's Mod
Counter-Strike: Global Offensive
UltraUXThemePatcher
VIVE Software
WebTablet FB Plugin 32 bit
Windows Liven peruspaketti
WinPcap 4.1.3
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
LWS Pictures And Video
Razer Synapse
OpenOffice 4.1.0
CameraHelperMsi
LWS Help_main
LWS Twitter
MSXML 4.0 SP3 Parser
Windows Live Photo Common
MSXML 4.0 SP3 Parser (KB2758694)
CLIP STUDIO PAINT 1.6.8
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ViveDummy
LWS YouTube Plugin
Movie Maker
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Movie Maker
Skype™ 7.33
erLT
Microsoft ASP.NET MVC 4 Runtime
Windows Live Communications Platform
Viveport Diagnosis (x86)
CLIP STUDIO 1.6.7
Java Auto Updater
Viveport DirectX 9.0 (x86/x64)
En Masse Launcher
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
swMSM
Viveport Desktop (x86)
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Liven peruspaketti
Windows Live Essentials
osu!
Gyazo 3.3.1
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
Microsoft Visual C++ 2005 Redistributable
Xperia Companion
Apple Software Update
League of Legends
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Applen ohjelmatuki (32-bittinen)
Viveport Companion
LWS Launcher
Microsoft Visual F# 2.0 Runtime
Realtek Ethernet Controller Driver
LWS Webcam Software
MSVCRT
MSVCRT110
ViveDriver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Update for Microsoft .NET Framework 4.7.1 (KB4096418)
Viveport Companion (x86)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Viveport Diagnosis
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
LWS WLM Plugin
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
Valokuvavalikoima
Xperia Companion
MSVCRT Redists
Adobe AIR
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Viveport DirectX 9.0
Photo Common
Auto Clicker v6.1
Black Desert Online
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Blade & Soul
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
AI Suite 3
Windows Live SOXE
Windows Live SOXE Definitions
Logitech Webcam Software
Epic Games Launcher
Movie Maker
Curse
D3DX10
Windows Live UX Platform Language Pack
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Viveport Desktop
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
LWS Facebook
Windows Driver Package - Microsoft (xusb21) XnaComposite (08/13/2009 2.1.0.1349)
Vuze
Bitdefender Internet Security
Bitdefender Agent
DAEMON Tools Lite
GIMP 2.8.18
Logitech Gaming Software 9.00
Mozilla Firefox 57.0.2 (x64 en-US)
Mozilla Maintenance Service
NetBeans IDE 8.1
Nightly 59.0a1 (x64 en-US)
Microsoft Office 365 ProPlus - fi-fi
Sandboxie 5.18 (64-bit)
SoftEther VPN Client
Deus Ex: Human Revolution - Director's Cut
SteamVR
Sleeping Dogs: Definitive Edition
SteamVR Performance Test
Tilt Brush
FINAL FANTASY X/X-2 HD Remaster
Fantastic Contraption
FINAL FANTASY VIII
FINAL FANTASY XIV Online
Wallpaper Engine
Raw Data
VRChat
Job Simulator
The Lab
Bigscreen Beta
Deceit
Eclipse --- Defending the motherland
Onward
NieR:Automata™
PLAYERUNKNOWN'S BATTLEGROUNDS
MultiVR.se
McOsu
Beat Saber
SteelSeries Engine 3.12.3
TeamSpeak 3 Client
Wacom Tablet
WebTablet FB Plugin 64 bit
WinRAR 5.21 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MSVCRT Redists
Java 8 Update 91 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
Java SE Development Kit 8 Update 65 (64-bit)
Epic Games Launcher Prerequisites (x64)
iTunes
Xperia Companion Service
VEGAS Pro 14.0 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
MSVCRT Redists
Microsoft .NET Framework 4.7.1
Microsoft Application Error Reporting
MSVCRT Redists
Microsoft Visual C++ 2005 Redistributable (x64)
Applen ohjelmatuki (64-bittinen)
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.93
NVIDIA Control Panel 397.93
NVIDIA Graphics Driver 397.93
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Vita Concert Grand LE
Dokan Driver (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HTC Account
Music Maker
Microsoft Xbox 360 Accessories 1.2
MAGIX Soundpool Music Maker - Feel good
Microsoft .NET Framework 4.7.1
paint.net
MSVCRT110_amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001BDC
C:\Program Files (x86)\Gyazo\GyStation.exe 0000134C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AF4
C:\Program Files (x86)\ViveSetup\PCClient\Vive.exe 00000864
C:\Program Files (x86)\ViveSetup\PCClient\ViveportDesktopHelper.exe 00001774
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 000012E4
C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 00000A80
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe 000016EC
C:\Program Files\Logitech Gaming Software\LCore.exe 00001304
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 000012CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001054
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00001244
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000013F0
C:\Users\Erkka\AppData\Local\Akamai\netsession_win.exe 00000FF0
C:\Users\Erkka\AppData\Local\Discord\app-0.0.301\Discord.exe 0000151C
C:\Windows\Explorer.EXE 0000110C
C:\Windows\system32\Dwm.exe 000010C4
C:\Windows\system32\cmd.exe 00001F3C
C:\Windows\system32\conhost.exe 00000B70
C:\Windows\system32\taskeng.exe 000007A0
C:\Windows\system32\taskhost.exe 00001048
D:\Steam\Steam.exe 00000F30
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001EC4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001E78
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000165C

I have also disabled all overlays (Discord and Steam), tried having my power settings at high performance and uninstalling the nvidia HD sound drivers.

Spent two full days figuring out how to solve this, my conclusion is that my 2 week old PSU which was working fine until now is faulty/incompatible. Going to go switch it up tomorrow.

Hello Eddiiz, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please keep us updated on your issue!

Hope to be of assistance.

Thank you for playing Final Fantasy XIV! Hope to see you online.