The game keeps freezing my pc / giving me black monitors

[Eddiiz]

Hello, I'm a returning player and I decided to get back to the game and experience all the new content. I was playing for a couple hours with no problems at all during the first day, but the second day (when I bought the dlc and downloaded it) made playing the game impossible.

So the problem is:

I keep getting crashes with both of my monitors going completely black and the music is still playing. I've gone through several hundred reddit/tech site posts/comments regarding this issue and nothing has helped. Today the game crashed in the Stormblood title screen, freezing my whole computer (no black screen) and after I restarted my pc, the game wouldn't launch anymore giving me the error "Unable to complete version check. [30410][30607][20457][404]". I uninstalled the game and re-downloaded it, solving the check problem.

I've tried turning different options in the game off, tried switching stuff in nvidia control panel, tried downclocking my GPU, tried switching to DX9 and the crashes kept happening. Event logs won't show me anything.

I have uninstalled all of my nvidia drivers and clean installed them again.

Switched the PCI-E cable from my PSU to the GPU with another cable which came with the PSU.

Downloaded all latest Windows updates.

Reset every single configuration on my hardware related to power management / over clocking.

Tried to run the game as administrator.

Re-installed the whole game.

The game keeps crashing/causing my monitors to go black (no signal, cannot even access task manager)

I'm really just running out of options here, the game is running at a solid 80 fps with max graphics and the temperature sits at 60C. Yet it seems like the card is shutting itself down for some reason.

Specs:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Erkka\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180422-1430)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/08/14 09:43:00 Ver: 26.01
SYSTEM_LANGUAGE suomi (Regional Setting: suomi)
SYSTEM_MEMORY 8134.906MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16267.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 13.786GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 76.622GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3811.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 23.5.2018 21:22:22
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3811.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 23.5.2018 21:22:22
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {15EB93D6-9496-4BE3-B004-B1978C6EEBBC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12.7.2013 13:40:58
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {B4229721-F4B5-4C17-9F59-98D9217A10CF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12.7.2013 13:40:58
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8DF3D0-5EAE-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8E9010-5EAE-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8EB720-5EAE-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F8EB720-5EAE-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60D2D530-EDDE-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60D2FC40-EDDE-11E4-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17896540-EE67-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17E89C40-EE67-11E4-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1021D60-4817-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B8B000-C676-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B92530-C676-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B94C40-C676-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2B97350-C676-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

ASUSMiniBar
FFXIVLauncher
Untitled - Google Chrome
#bopzzonmeksiko - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Adobe Flash Player 11 ActiveX
Adobe Flash Player 25 PPAPI
Adobe Shockwave Player 12.2
MSI Afterburner 4.5.0
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MAGIX Content and Soundpools
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Microsoft SQL Server 2005 Compact Edition [ENU]
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Java 8 Update 91 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
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Java SE Development Kit 8 Update 65 (64-bit)
Epic Games Launcher Prerequisites (x64)
iTunes
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VEGAS Pro 14.0 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
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Microsoft Visual C++ 2005 Redistributable (x64)
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NVIDIA 3D Vision Driver 397.93
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NVIDIA Graphics Driver 397.93
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NVIDIA PhysX System Software 9.17.0524
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NVIDIA Session Container
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NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
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Music Maker
Microsoft Xbox 360 Accessories 1.2
MAGIX Soundpool Music Maker - Feel good
Microsoft .NET Framework 4.7.1
paint.net
MSVCRT110_amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001BDC
C:\Program Files (x86)\Gyazo\GyStation.exe 0000134C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AF4
C:\Program Files (x86)\ViveSetup\PCClient\Vive.exe 00000864
C:\Program Files (x86)\ViveSetup\PCClient\ViveportDesktopHelper.exe 00001774
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 000012E4
C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 00000A80
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe 000016EC
C:\Program Files\Logitech Gaming Software\LCore.exe 00001304
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 000012CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001054
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00001244
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000013F0
C:\Users\Erkka\AppData\Local\Akamai\netsession_win.exe 00000FF0
C:\Users\Erkka\AppData\Local\Discord\app-0.0.301\Discord.exe 0000151C
C:\Windows\Explorer.EXE 0000110C
C:\Windows\system32\Dwm.exe 000010C4
C:\Windows\system32\cmd.exe 00001F3C
C:\Windows\system32\conhost.exe 00000B70
C:\Windows\system32\taskeng.exe 000007A0
C:\Windows\system32\taskhost.exe 00001048
D:\Steam\Steam.exe 00000F30
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001EC4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001E78
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000165C

[Eddiiz]

I have also disabled all overlays (Discord and Steam), tried having my power settings at high performance and uninstalling the nvidia HD sound drivers.

[Eddiiz]

Spent two full days figuring out how to solve this, my conclusion is that my 2 week old PSU which was working fine until now is faulty/incompatible. Going to go switch it up tomorrow.

[Ariellendera]

Hello Eddiiz, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please keep us updated on your issue!

Hope to be of assistance.

Thank you for playing Final Fantasy XIV! Hope to see you online.