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I'm not sure exactly how these metrics work and how worthwhile it is to practically spam the forums with a repeat of "This guy did a great job!" ... but he did. =)
By far way more personable than other GMs and definitely shows a thorough and sympathetic understanding of the ticket issues.
Please keep up the excellent work!
Hello again! Thank you so much for taking time out of your game play to speak to me about your concerns. I always enjoy reaching out to you in game. Your positive feedback on my performance is also always welcomed! I hope you are having an amazing weekend, Farewell friend!
I don't know how your metrics work as far as whether new threads versus new posts matter, but thanks again for making the handling of my tickets feel like a person is handling them appropriately rather than a robot is trashing them. =)
Hello again! Thank you once again for your positive feedback regarding how I have handled your GM call. To answer your question, either approach is perfectly acceptable and very much welcomed.Thank you once again for placing your GM call, I hope you have an amazing rest of your day!!