Packet drops and high jitter

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04-04-2018, 09:15 AM
Gouka_Mekkyaku

Packet drops and high jitter

https://i.imgur.com/QOUUxEV.png

I have completed the steps in the pinned post including IE settings, port forwarding, and whitelisting FFXIV in both my anti-virus and Windows Firewall. Primarily occurs during prime time. Seems to drop packets more frequent in instances than in the outside world. ISP is Comcast.

Tracert:

Code:

Tracing route to 204.2.229.9 over a maximum of 30 hops 1 3 ms <1 ms <1 ms 192.168.86.1 2 20 ms 10 ms 8 ms 96.120.80.69 3 11 ms 10 ms 9 ms xe-1-1-2-sur01.leesburg.va.richmond.comcast.net [68.85.226.69] 4 15 ms 29 ms 13 ms ae-49-ar02.charlvilleco.va.richmond.comcast.net [68.86.173.61] 5 17 ms 26 ms 16 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53] 6 28 ms 32 ms 21 ms be-10189-pe07.ashburn.va.ibone.comcast.net [68.86.83.66] 7 122 ms 113 ms 116 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49] 8 90 ms 85 ms 85 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.191] 9 40 ms 112 ms 41 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23] 10 83 ms 84 ms 81 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 11 85 ms 88 ms 85 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121] 12 86 ms 85 ms 85 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11] 13 86 ms 85 ms 86 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 14 * 85 ms 86 ms 204.2.229.234 15 85 ms 85 ms 87 ms 204.2.229.9
04-04-2018, 09:53 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Did anything change/update on your computer that coincides with this?

How often does this effect the game and does it result in disconnection errors?

Can you list everything you've done so far to alleviate the issue? Also, do you have a wired or wireless connection?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
04-04-2018, 10:26 AM
Gouka_Mekkyaku

It began happening early to mid-March most fervently and, since then, I began trying different VPN/Tunneling services to see if that was the cause. Nothing of note changed with my hardware/software around the time of this issue. As stated in the original post, it is most problematic during primetime and in instances. Outside of primetime (4AM-5PM EST) still has mild jitter with little packet loss. I have not had any disconnection errors relating to this issue. I am on a wireless connection using a standalone modem (ARRIS SURFboard) and router (Asus Onhub).
04-05-2018, 01:36 AM
Ariellendera

Hello Gouka_Mekkyaku Thank you for your response,

Your issue sounds like issue being discussed here http://forum.square-enix.com/ffxiv/t...NA-Data-Center. We have posted recent updates there regarding this issue. At this time there is not "a fix" We are suggesting contacting your isp to report the packet loss. You can also keep a eye on the thread above for updates as we will post them there as we receive them.

Thank you for playing Final Fantasy XIV! Hope to see you online