Purchased item not received
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Date & Time: 11/26/2017, 12/27/2017
Frequency: N/A
World name: Balmung
Character name: Sehn Garanjy
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. On November 26th I purchased a Scion Liberator's Attire from the Mog Station, but I was unable to log in and claim it until today. I logged in and checked my mail, but I had not received it. I cleared out my mailbox, re-logged, waited over an hour, and checked my other characters to see if I had sent it to one of them by mistake, but I still did not receive the item. It shows up in my payment history on the mog station, but not on any of my characters.
2. I attempted contacting support, and was told to post a bug report in the forums.
Connection Specs
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■ PC Specs
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■ PS4 Specs
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