Retainer pricing problem

Hello,

I'm new to the game and wanted to purchase a third retainer. On the website the price for a retainer was 1,40€ yet when I paid it on steam it turned out to be 2,40€. Is that normal or is there a mistake? 2,40€ is a bit too steep for the service and I won't renew the retainer if it really is almost twice as much as advertised.

That's normal, even the Mog Station says the prices from steam may vary.

I am paying for 2 dollar usd per retainer here

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Originally Posted by Sternritter

Hello,

I'm new to the game and wanted to purchase a third retainer. On the website the price for a retainer was 1,40€ yet when I paid it on steam it turned out to be 2,40€. Is that normal or is there a mistake? 2,40€ is a bit too steep for the service and I won't renew the retainer if it really is almost twice as much as advertised.

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I think you paid more than a month.
"* If you are adding a retainer during your active subscription, the service fee will be prorated based on the amount of time left until the next billing period or until your subscription period is set to end."

Quote:

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Originally Posted by Sternritter

Hello,

I'm new to the game and wanted to purchase a third retainer. On the website the price for a retainer was 1,40€ yet when I paid it on steam it turned out to be 2,40€. Is that normal or is there a mistake? 2,40€ is a bit too steep for the service and I won't renew the retainer if it really is almost twice as much as advertised.

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You pay for retainers on a subscription basis, meaning you keep them as long as you pay for them.

It also means retainers get tied into your subscription, meaning if you already paid for 2 months of game time and have 45 days left - you would have to pay 45 days worth of retainer service for the new retainer.

It's very confusing and it's also fairly misleading in how it's displayed in the Mogstore.

Quote:

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Originally Posted by Vindicta

You pay for retainers on a subscription basis, meaning you keep them as long as you pay for them.

It also means retainers get tied into your subscription, meaning if you already paid for 2 months of game time and have 45 days left - you would have to pay 45 days worth of retainer service for the new retainer.

It's very confusing and it's also fairly misleading in how it's displayed in the Mogstore.

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Any idea how I can get rid of the extra retainer?

Don't pay for it.