QA/Customer Service Quality has dropped ~significantly~ since SB Launch

Customer support has gotten really poor of late, with canned/macro'd responses for issues unrelated to the initial ticket. I'd suggest putting a moratorium on these kinds of auto-generated messages, because to be on the receiving end of one feels like: "I don't value you as a paying customer to even bother looking at your ticket".

I'm sympathetic to the plight of a GM, especially as a former QA, but these kinds of responses have just got to go.

GM's are swamped, they get so many reports day in and day out. I'm sure they will resolve any issue you may have if you give them patience, if they don't you can always try again or call customer service.