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  1. 07-13-2017 04:37 PM #1
    Juzelle
    Player
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    Join Date
    Feb 2015
    Location
    Gridania
    Posts
    11
    Character
    Juzelle Apohrae
    World
    Lamia
    Main Class
    Archer Lv 100

    QA/Customer Service Quality has dropped ~significantly~ since SB Launch

    Customer support has gotten really poor of late, with canned/macro'd responses for issues unrelated to the initial ticket. I'd suggest putting a moratorium on these kinds of auto-generated messages, because to be on the receiving end of one feels like: "I don't value you as a paying customer to even bother looking at your ticket".

    I'm sympathetic to the plight of a GM, especially as a former QA, but these kinds of responses have just got to go.
    (0)
    Last edited by Juzelle; 07-13-2017 at 04:49 PM. Reason: cut & paste fail
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  2. 07-13-2017 06:56 PM #2
    OniKimoto
    Player
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    Join Date
    Nov 2014
    Location
    Turtleland, Aether
    Posts
    126
    Character
    Feral Tsuki
    World
    Adamantoise
    Main Class
    Sage Lv 100
    GM's are swamped, they get so many reports day in and day out. I'm sure they will resolve any issue you may have if you give them patience, if they don't you can always try again or call customer service.
    (1)
    HQ omni DoH & DoL 2.0
    The Fine Print founder.
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