Other family members can not create accounts
Hello,
My wife and I returned to the game this week past, and 2 of our adult children are wanting to play, but are constantly getting;
You cannot use this function.
Please contact the SQUARE ENIX Support Centre for additional details.
Error Code: i2501
This happens right after putting in the 8 digit code.
My network is fine (I am an network engineer, so quite sure its not my end), all ports are open for the game. I can log into my and my wife's account on their pc's and log into the game from their pc but we are not able to create accounts for them, even from my wife's or my PC (Get above error - which seems to be a violation code, odd since we have not even finailized account creation).
Wife and I bought the complete game again and created new accounts a week prior to my kids having this issue and when we created our account it was fast and simple, now the system is falling over on something so simple?
My 2 adult kids have bought the game and currently unable to use it due to above issue, any help will be appreciated.