Cannot enter apartment

ISP:
Time Warner Cable

Type of Internet Connection:
CATV

Internet Connection Speed:
35Mbits/S

Date & Time:
November 28th, 2016 at 9:37 EST

Frequency:
Always

World:
Famfrit

Character Name:
Sportnlife Kappa

Retainer Name:
None

NPC Name:
None

Monster Name:
None

Class/Level:
DRG lvl 60

Party or Solo:
Solo

Race:
Hyur M

In-Game Time:
2:30am ET, 2:37am ST

Area and Coordinates:
X: 12.1, Y: 7.8

Housing:
Mist, Ward 7, Topmast Wing 1 Room #13

Steps:
1. Entered Mist Ward 7 where my apartment is
2. Took Aethernet Shard to The Topmast Subdivision
3. Tried to enter my apartment from the Apartment Building Entrance, but there was no option to go to my apartment
4. Room #13 was empty in apartment menu

My apartment information is still present in the housing menu, and I can even change the apartment name in the menu without errors. I cannot purchase another apartment.