Did not get Bennu mount :(

If I bought off the store, and it was never delivered in my mail, how can I go about getting? I tried the delivery request option as well. Do I have to submit a ticket in game?

There's likely some lag behind it, given it just went live. You may have to wait a while as a result. You could submit the GM ticket though, but they'll probably tell you the same thing. Doesn't hurt to try anyway.

Thanks! I may give it a day. I;ve seen others get, so I got a little worried...

Yea I was thinking about putting in a ticket as well, I purchased mine 12 hours ago, just got home and it's not in my mailbox. :(

Trying the live chat now, I'll let you know what they say, I bought this morning and confirmed on my service account it's there, but nada

Could it be possible that your inbox is full?

Something similar happened to me what I bought a Fantasia.

nope, i always keep it empty....ocd :)

Last time I bought phantasia it took a few hours to receive in game. :s

Just to make sure, were you logged in the game when you bought it? I believe usually you want to be logged off for these sort of things and you get it when you log back in after.

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Originally Posted by myahele

Could it be possible that your inbox is full?

Something similar happened to me what I bought a Fantasia.

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I only had a few letters, cleared them out regardlessly and still no mount. :( Good suggestion though.