link ff xiv pc to ps4

hi months ago i bought final fantasy xiv with heavensward for ps4.
i got bored within month and quit playing
steam sale i decided to give it a try again
bought pc version however i forgot my square enix account password couldnt reset password due suspicious activity, so i made new one
i try play ps4 but when i launch ff i get message cannot launch final fantasy xiv please register the promotion code included with your package or download
hold down the ps button and select close application to exit the game
but promotion code already registered with old account

i thought it would give the option of logging in first
is there a way i can link my ff xiv pc version to ps4

atleast when my subscrition exired it still took me to the login screen but in this case not so idk?

No there isn't. If you brought ARR or HW on Steam or PC then would need to rebuy the PS4 versions for the game your sub however covers both platforms.

Also another thing about stem is if your ARR is brought from Steam then your HW needs to be brought from steam as well.

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Originally Posted by Martin_Arcainess

No there isn't. If you brought ARR or HW on Steam or PC then would need to rebuy the PS4 versions for the game your sub however covers both platforms.

Also another thing about stem is if your ARR is brought from Steam then your HW needs to be brought from steam as well.

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i already have the ps4 version with heavensward installed

nvm just realized i reedemed the heavensward code on my old psn account so it didnt let me play ff on my new psn account
is there a way to get around that?

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Originally Posted by LeeWanghom

i forgot my square enix account password couldnt reset password due suspicious activity, so i made new one

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Originally Posted by LeeWanghom

promotion code already registered with old account

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Originally Posted by LeeWanghom

nvm just realized i reedemed the heavensward code on my old psn account so it didnt let me play ff on my new psn account

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If I'm reading you right, you have two Square Enix accounts and two PSN accounts? The PC version is on one SE account and you have the PS4 version on another Square Enix account, but that's also on the wrong PSN account as well?

I'm not even sure where you should begin trying to fix that, but you probably want this link for at least part of it (assuming you are in the EU based on your server):

https://support.eu.square-enix.com/c...82&la=1&daxx=1


That's for reporting moving the game from the new Square Enix account to the old one (I can't see them moving the old one to the new one since that came first). But you'd still need to reset your old account to get access to it. And contact them to unlink it, but then also probably have to involve Sony as well since the licence for the game is with their system (and I'm not sure they'll let you move it).

Probably best thing you can do is ring them and try and explain all this and see what they advise :S

Sorry this isn't a lot of help, but this sounds really complicated and you're really going to need to talk to SE directly.

thanks i contacted square enix customer support and explained the problem

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Originally Posted by LeeWanghom

thanks i contacted square enix customer support and explained the problem

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Perhaps they can merge the accounts, I surely hope so.

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Originally Posted by LeeWanghom

nvm just realized i reedemed the heavensward code on my old psn account so it didnt let me play ff on my new psn account
is there a way to get around that?

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Could this part of the problem be fixed by logging into your old PSN account when you want to play PS4 FFXIV? You can set up multiple profiles on a PS4 that each connect to a different PSN account. You'd just need to switch profiles, one for when you want to play this or any other games from our old PSN account and another for any that are linked to your newer PSN account.

That still leaves the issue of the two different SE accounts, the one made when you set it up on PS4 and the newer one made when you set it up on PC/Steam. Hopefully SE's customer service can merge those for you.