CRASH

game crashed when i mouse-over or keyboard-over my lominsan bhuj??????

Hello!

To better help you wish your concern, we ask that you fill out the below information as it is required by our Development Team:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Thank you for your understanding and we look forward to helping you further!

-SGM Jhanaka

Platform: PC , Dual Core @ 3.3GHZ , 4 gigs of DDR2@1066mhz ram , Geforce GTX 8800 768MB
ISP: Sympatico
Type of Internet Connection: DSL
Internet Connection Speed: 125 KB/ps
Date & Time: everytime
Frequency: always
Character Name: Metatron Torment
Race: Highlander Male
World: Wutai
Class/Skill Rank: Leatherworker / 43
Physical Level: NA
Area and Coordinates: Upper Tailors Wards
Party or Solo: Solo
NPC Name: my retainer, Torment
Monster Name:
In-Game Time:
Steps:
1. i went over lominsan bhuj with my arrow keys in my retainer and my game crashed
2. i went over lominsan bhuj in my bazaar management screen with my mouse, but grazed taurus staff and it crashed again
3. i FOUND OUT it is not Lominsan Bhuj but in fact the item before it on my list , Taurus Staff that is making me crash..., the description/menu does not even have a chance to pop up and FFXIV crashed and get shutdown

Greetings, Koga!
Thank you for taking the time to provide the information that Jhanaka requested. I have made sure to submit all of your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you find what may be causing this to happen. I hope everything works out well for you soon. Thanks again for your report!