As the title states, since upgrading Windows 8.1 to Windows 10, FFXIV crashes every time I hit play on the launcher. This was never an issue before. Additionally, FFXIV is the only game to have any issues since the update.
To attempt to remedy this, I have tried the following steps:
- uninstalling my display driver, wiping the drivers from my system, and updating to the latest driver.
- uninstalling and reinstalling FFXIV
- Removing Avast antivirus completely
- installing Media Feature Pack for N and KN versions of Windows 10 (suggested by fellow players)
- resetting FFXIV in the launcher
- switching from DirectX 11 to DirectX 9 (instead of getting an error, the window simply closes)
Below are system specs and event viewer info. Any and all help would be greatly appreciated. Love the game, and it's driving me batty not being able to play it. Thanks!
SYSTEM INFORMATION
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Onshava\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Onshava Games\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8109.113MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 9389.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 109.729GB SYSTEM_FREEDISC_SPACE 38.883GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 696.574GB SYSTEM_FREEDISC_SPACE 480.177GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2.000GB SYSTEM_FREEDISC_SPACE 0.939GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2105.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5362
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2015 4:02:12 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
SYSTEM_SOUND 2436-C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AC7D43DF-38E6-481C-878F-6509AC178D6A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2015 7:14:14 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B1436E44-41C4-4B8E-9F14-FA1B448F8905}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 10:57:00 PM
SYSTEM_SOUND VR-3275-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D2FBCEDF-89DD-432B-BC4C-F2624471BC2F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2015 7:14:14 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173648C0-B3BA-11E4-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Skype™ - just.brad.mckay
Technical Support - Post New Thread - Google Chrome
Microsoft Edge
Panda Free Antivirus
Download Media Feature Pack for N and KN versions of Windows 10 from Official Microsoft Download Center - Microsoft Edge
Event Viewer
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
7-Zip 9.22beta
Adobe Digital Editions 2.0
Adobe Flash Player 18 NPAPI
Battle.net
Diablo III
Glary Utilities 5.30
Google Chrome
Hearthstone
Heroes of the Storm
Etron USB3.0 Host Controller
Malwarebytes Anti-Malware version 2.1.8.1057
Media Player Codec Pack 4.3.7
Mozilla Firefox 39.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Panda Devices Agent
Panda Free Antivirus
RaidCall
Steam
PAYDAY 2
Chivalry: Medieval Warfare
Fable Anniversary
Robocraft
Team Fortress 2
Left 4 Dead 2
Warhammer 40,000 Space Marine
The Darkness II
Dead Island
The Elder Scrolls Online Beta
Microsoft Expression Web 4
WinRAR 4.20 (32-bit)
World of Warcraft
Corel PaintShop Pro X7
Setup
Corel PaintShop Pro X7
PSPPContent
PSPPHelp
IPM_PSP_COM
ICA
Skype™ 7.7
Sling
Java 8 Update 51
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Smite
Hi-Rez Studios Authenticate and Update Service
Mumble 1.2.9
Java Auto Updater
Screen Grab Pro
Microsoft Expression Web 4
Google Update Helper
Intel(R) Management Engine Components
TP-LINK TL-WDN4800 Driver
Microsoft Visual C++ 2005 Redistributable
Cisco AnyConnect VPN Client
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
QuickTime
Apple Application Support (32-bit)
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Panda Devices Agent
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI (11.0.12)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Dolby Home Theater v4
Spybot - Search & Destroy
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Google Talk Plugin
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Etron USB3.0 Host Controller
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
TP-LINK TL-WDN4800 Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001120
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000025A8
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000013A8
C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe 000014F0
C:\Program Files (x86)\QuickTime\QTTask.exe 00001DB4
C:\Program Files (x86)\Skype\Phone\Skype.exe 000000C0
C:\Users\Onshava\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C88
C:\Windows\SysWOW64\Codecs\TrayMenu.exe 00001520
D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001040
D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002088
Event Viewer Log A
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
Exception code: 0xc0000409
Fault offset: 0x0000000000da90f3
Faulting process id: 0x2540
Faulting application start time: 0x01d0cba7e9bda4c0
Faulting application path: D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: D:\Onshava Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: a024e1fa-0fc6-40b0-8293-8be4a3ee2a6c
Faulting package full name:
Faulting package-relative application ID:
Event Viewer Log B
Fault bucket 115992133351, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 55b2d5a0
P4: ffxiv_dx11.exe
P5: 1.0.0.0
P6: 55b2d5a0
P7: 0000000000da90f3
P8: c0000409
P9: 0000000000000000
P10:
Attached files:
C:\Users\Onshava\AppData\Local\Temp\WER47AB.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_b740f08f7f4f9a80bdbd4ac8e1ef9181e8bc7d5_45af5058_18f95ba0
Analysis symbol:
Rechecking for solution: 0
Report Id: a024e1fa-0fc6-40b0-8293-8be4a3ee2a6c
Report Status: 0
Hashed bucket: bb8a7b60c5f927b808ee316a84d017ae
FFXIV Has Stopped Working - Windows 10 Update
Printable View
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08-01-2015, 12:54 AMOnshavaFFXIV Has Stopped Working - Windows 10 Update
-
08-01-2015, 03:14 AMCallence
Are you playing the game in Direct x 11 mode? - Looking at the problem signature it looks like the dx_11.exe package may be having an issue.
Have you tried running FFXIV in Direct x 9 mode?
Basing info from this:
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55b2d5a0
Exception code: 0xc0000409
This is a indicator of STACK_BUFFER_OVERRUN (0xc0000409)
Might suggest running the game in Direct x 9 or downgrading back to last known OS. Not sure if compatibility more will help you here. -
08-01-2015, 03:26 AMOnshavaThanks for your response! Greatly appreciate it. I have tried switching to DirectX 9.0, but instead of crashing, the window simply closes (so the game launches after hitting "Play", then closes within two seconds). I may have to just roll back to Windows 8.1. Just hate to do that, though, since FFXIV is literally the only program/game to give me issues.Quote:
Originally Posted by Callence
Thanks again! -
08-01-2015, 03:47 AMCallenceOnce you roll back - make sure that your game client works - please let the community know if that works or not.Quote:
Originally Posted by Onshava
-
08-01-2015, 05:19 AMOnshavaI'm back online! I wound up doing a clean install of Windows 10 and reinstalling FFXIV. No issues so far. Going to turn on DirectX 11 and see if I get any errors.Quote:
Originally Posted by Callence
-
08-01-2015, 06:25 AMCallence
good to hear