Starting Heavensward

Sorry if this is the wrong section.

I'm wanting to initiate Heavensward DLC that I bought off Steam.
I was wondering how this is done? The download was instantaneous has given me a key.

When I try this key on the Mogstation it doesn't accept the code? Am I doing it right?

Other information would include me only recently getting to 50 Dragoon and not completed the main storyline? But I have competed it up until the filler missions.

Did you originally purchase A Realm Reborn from Steam? If not then the Steam version of Heavensward won't register for you. I know, it's frustrating, Free Company member went through the same thing.

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Originally Posted by Saieno

Did you originally purchase A Realm Reborn from Steam? If not then the Steam version of Heavensward won't register for you. I know, it's frustrating, Free Company member went through the same thing.

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I'm not sure because of this:

I originally purchased the game on PS4, I then purchased another copy from Steam to play on the same account with. I've not purchased a copy of Heavensward too. So I'm unsure?

If you've purchased the key, try redeeming it in Steam instead. Essentially it links your Steam account to your SquareEnix account and works that way. If you purchased A Realm Reborn on Steam, you need to purchase Heavensward on Steam as well.