This is my order info:
http://i.imgur.com/iMI46Vz.png
There are no code but the code is in the PHYSICAL CE box which is still haven't arrive this week. It's Thurday and Friday tomorrow is going to be the LAST chance for my mail carrier to ship it.
The package was shipped on June 15th and it is almost more than 10 days.
Right at the moment I am still able to play Heavensward with the Early Access code. What happened when that access code expires on June 27th? + No CE Box arrival.
Am I going to locked out for days until it finally arrive the box?
Any Early Access code extension?
http://i.imgur.com/w9hwnmj.png
http://i.imgur.com/UqSa0YS.png
??? :c
Other threads:
http://forum.square-enix.com/ffxiv/t...21-YOSHI%21%21
Updates: I got my box on Friday and I was lucky. But for others, please make sure you have screenshots of the tracker and order numbers for proof. Even they can check but you need every pieces of information.
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06-26-2015, 04:14 AMMiniTofuHeavensward CE Physical Early Access code is going to expires on June 27th.
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06-26-2015, 04:19 AMspellsnare
same as you i contacted SE and still wait for a response and i just see USPS are have my CE again i don't know why
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06-26-2015, 04:48 AMDevonLandale
I have the same issue (I am also in Canada). The package returned to Miami after spending some days in Montreal and I have no idea why and if I'll receive it in time.
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06-26-2015, 04:55 AMYuyushuu
Exactly same issue as well, I'm in the Maritimes, my shipping looks identical to both yours. Sat on hold for a few hours for SE support phoneline and got cut off, same happened with their chat thing.. =\
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06-26-2015, 05:03 AMWaliel
You should've gotten the code vai e-mail. Check your junkmail, too. At least everyone I know of who ordered physical got their codes via e-mail.
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06-26-2015, 05:10 AMCelestialdemonI have the exact same problem. I also live in Canada. I've spoke with USPS who seemed equally confused and they said they would need Square-Enix's mailing adress to start an inquiry. I've talked with Square-Enix's customer support and they told me that the only way to deal with shipments of physical products is to go through the Manage Order button on your order in your Square-Enix Online Store account. So no way to speak directly to them. I've sent a request but who knows how long that can take.Quote:
Originally Posted by DevonLandale
See below for the picture of how my package moved around. I'm pretty positive there is no way that we will receive it in time for the 27th of June. Is there anything that can be done about this as this seems to be affecting a lot of preorders going to Canada and most of us won't be able to play because of an issue out of our control. Maybe an extension or a replacement code?
http://i.imgur.com/nmkcxIV.png -
06-26-2015, 05:11 AMYurimiThe only code I got with my pre order was early access the full version that lets you play later comes in the box itself.Quote:
Originally Posted by Waliel
Also from Canada and I am looking at my shipping for my parcel and I am extremely doubtful it will arrive to me before early access grace period ends. -
06-26-2015, 05:20 AMMiniTofuThis is Physical copy, not Digital. We won't get any code from email beside Early Access code.Quote:
Originally Posted by Waliel
There is nothing to see when you click on that button:
http://i.imgur.com/evBYkaT.png -
06-26-2015, 05:23 AMMiniTofu
What is the point of Pre-Order anyways? This is just plain stupid now.
I'm pretty sure I will get my other shipments from Edmonton that I ordered on Tuesday will arrive before this CE... -
06-26-2015, 05:26 AMDevonLandaleThis is exactly what is going on with my package. I've sent a message to the Square Enix Online Store customer support, but I'm waiting for a reply.Quote:
Originally Posted by Celestialdemon
I checked several times as well. Didn't receive any code other than the pre order one. I'm in Quebec.Quote:
Originally Posted by Yurimi