2 HW codes and neither work?

Bought 2 copies of HW. 1 was refunded with code used and 2 was confirmed but code invalid.

1st copy was bought earlier last month (Collectors Physical) and I registered the code for that copy. Ended up refunding the copy though due to financial matters). No problems with the refund and I confirmation email was sent to me saying "everything is fine".
2nd copy was bought a couple weeks ago (Collectors Digital) and I've tried to register the code through Mogstation but the "Add Preorder Code" tab was missing. Tried using the code in the "Enter Registration Code for Expansion" and it is invalid according to the system.

I've tried customer support by phone and was given a non-existing number and the main website support number kept hanging up (probably due to massive amounts of people calling in).
I've tried chat support and I was given a 5 hour queue. I waited for 5 hours and it was bumped to 7 hours. Tried again for a ticket and was given "chat unavailable".
I've tried emailing support and they've sent back a cookie cutter message saying "maybe its a Steam thing". I've actually tried to link my Steam account in the past with support help with no luck and my account was bought through the SQ store.

2 codes and no HW. What do I do from here?


Lesson: Don't pre-order stuff and dont use customer support during new releases. Better yet don't buy stuff.

Check your email. SE went bonkers with the registration codes and sent multiple codes out for the same order. Your first code on the date of the purchase no longer works. I think I got like 4 codes since my purchase, only the last one would work.

This is the email that I got SE.

Thank you for pre-ordering FINAL FANTASY XIV: Heavensward.

Due to technical issues on Thursday 16th April 2015, customers who pre-ordered Heavensward from the European Square Enix Store were sent out another email containing one or multiple new Early Access Codes.

Please note that any Early Access Codes received via email prior to 17th April will be invalidated, and will no longer be redeemable on the PlayStation® Store or the Mog Station closer to the release of Heavensward.

In order to gain early access to Heavensward content ahead of launch, and to receive the exclusive pre-order in-game bonus items, please redeem the Early Access Code(s) included below.

Please accept our sincerest apologies for any inconvenience and confusion caused.

Checked up but nothing in there unfortunately except the 2nd HW code :(

Although it seems that they've already came across this problem already so maybe there is hope for me yet that they find the issue with the codes they've sent me.

Thanks for input!
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