My PS4 Heavensward Issue

My main gripe is that when HW went on sale on the PSN store then only version I could buy was the ARR/HW because when i went to purchase HW separately I got a notification that I couldn't because I still had the trial version of ARR. I understand why that would happen as I never bought the game on PS4, i upgraded from PS3. I assumed that my "trial version" of ARR let me launch the game and my SE account let me access all of the in-game content, so in order to buy HW on PS4 I needed to buy ARR or so I thought. I just got off the phone with Sony customer support and they said because I bought the ARR/HW pre-order bundle I don't have EA. I don't understand the reasoning behind that, while it is a purchase for a current game (one that I can download straight away) part of it is still a pre-order. Why give special permissions to one type of pre-order over another when I technically bought the standard HW pre-order in the bundle? I have done everything I can do and there doesn't seem to be anyway out of just waiting. I have downloaded the HW add-on. I redeemed my EA through the PS4 launcher. My Services List, the Mog-Station (that's you by the way!) and Hector from PSN customer support all say I have EA. You may have told Sony that they could us that we get EA, but why are you telling me in my account information that I have EA if I really don't?! This is just wrong.

Sorry to say, sony is correct. The bundle is the same whether physical disk or digital, you can't access ARR until the 23rd. It happened to some people already. You'll just have to wait. Sorry you had to go thru that :(